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Divine-will Ibifubara
Port Harcourt
Work Preference
Summary
Analytical professional skilled in data analysis and customer relationship management. Generates actionable insights from complex datasets to enhance decision-making and drive operational efficiency. Recently graduated with a strong foundation in analytical and critical thinking. Prepared to support team success through effective administrative and project management contributions.
Overview
5
5
years of professional experience
Work History
Data Analyst
IJAN AFRICA
Lagos
07.2023 - 01.2026
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Analyzed data trends to inform strategic decision-making.
- Provided data insights and analysis to enhance project outcomes.
- Collaborated with teams to define data needs and shape project requirements.
- Ensured data accuracy through regular quality checks.
- Leveraged SQL queries to extract, transform and load data into databases.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Worked with internal teams to understand business needs and changing strategies.
Intern
shell petroleum development company
Port Harcourt
01.2022 - 12.2022
- Coordinated project documentation for petroleum development initiatives, ensuring clarity and accessibility of information.
- Collaborated with cross-functional teams to streamline workflow and enhance communication.
- Prepared detailed reports summarizing project status and key findings for stakeholders.
- Supported safety audits by ensuring compliance with company policies and procedures.
- Updated applicant tracking systems to streamline candidate tracking and improve hiring process efficiency.
- Fostered positive working relationships by actively communicating and collaborating with staff and management.
- Assessed customer needs quickly to provide effective solutions and enhance satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Executive Customer Representative
obulom marine service
Port Harcourt
01.2021 - 12.2021
- Managed customer accounts and resolved service issues effectively.
- Resolved complex customer complaints efficiently and effectively.
- Educated clients on service offerings and benefits provided by the company.
- Delivered insights to management on prevalent customer concerns and trends to inform service improvements.
- Examined customer feedback data to pinpoint opportunities for enhancing the customer experience.
- Maintained knowledge of industry trends to better assist clients efficiently.
- Provided technical support to customers via phone, email and chat.
- Developed customer service plans that enhanced customer satisfaction and fostered loyalty.
- Generated weekly activity reports highlighting key performance indicators.
Education
Bachelor of Science - Petroleum Engineering
Nigeria Delta University
Bayelsa State, Nigeria07-2023
High School Diploma -
Science And Art Specialist College
Port Harcourt 05-2016
Skills
- Data analysis expertise
- Data analysis
- SQL querying
- Data visualization tools
- Data manipulation techniques
- Insights generation
- Customer insights analysis
- Trend identification
- Report presentation
- Project management
- Project coordination
- Process optimization
- Analytical thinking
- Problem solving
- Effective communication
- Data governance frameworks
Alternative Roles
- Business Analyst, Highlight your ability to analyze data and improve processes for business operations.
- Market Research Analyst, Focus on your skills in gathering and interpreting data for market trends and customer behaviors.
- Operations Analyst, Emphasize your experience in streamlining operations and enhancing efficiency through data insights.
- Customer Insights Analyst, Leverage your background in customer relations to drive data-driven strategies for customer engagement.
Recommendations
- Highlight specific tools or software used in data analysis, such as Excel or any data visualization software.
- Emphasize quantifiable results from your analysis that led to improvements in processes.
- Reframe your customer service experiences to showcase how they relate to data-driven decision-making.
Languages
English
Beginner
A1
French
Elementary (A2)
A2
Timeline
Data Analyst
IJAN AFRICA
07.2023 - 01.2026
Intern
shell petroleum development company
01.2022 - 12.2022
Executive Customer Representative
obulom marine service
01.2021 - 12.2021
Bachelor of Science - Petroleum Engineering
Nigeria Delta University
High School Diploma -
Science And Art Specialist College