Divine Uwam
Human Resources Specialist
Port Harcourt,RIVERS STATE
Overview
3
3
years of professional experience
Work History
Human Resources Manager
Ellen’s Crew Event Planners
Port Harcourt, Rivers State.
05.2023 - 09.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular meetings and roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboard sessions and on the job training for new recruits.
Customer Service Representative
Prime Touch Beauty House
Port Harcourt, Rivers State
01.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor Of Arts In Education - History And Diplomacy
09.2022
- Member of Student Historical Society of Nigeria.
Skills
Records management
Talent management
Training and mentoring
Team Building
Microsoft Office proficiency
Compensation and benefits
Recruitment strategies
Timeline
Human Resources Manager - Ellen’s Crew Event Planners
05.2023 - 09.2024
Customer Service Representative - Prime Touch Beauty House
01.2022 - 04.2023
Ignatius Ajuru University Of Education - Bachelor Of Arts In Education , History And Diplomacy