Overview
Work History
Education
Skills
Timeline

Divine Uwam

Human Resources Specialist
Port Harcourt,RIVERS STATE

Overview

3
3
years of professional experience

Work History

Human Resources Manager

Ellen’s Crew Event Planners
Port Harcourt, Rivers State.
05.2023 - 09.2024
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular meetings and roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Facilitated onboard sessions and on the job training for new recruits.

Customer Service Representative

Prime Touch Beauty House
Port Harcourt, Rivers State
01.2022 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Bachelor Of Arts In Education - History And Diplomacy

Ignatius Ajuru University Of Education , Rumuolumeni, Port Harcourt.
09.2022
  • Member of Student Historical Society of Nigeria.

Skills

Records management

Timeline

Human Resources Manager - Ellen’s Crew Event Planners
05.2023 - 09.2024
Customer Service Representative - Prime Touch Beauty House
01.2022 - 04.2023
Ignatius Ajuru University Of Education - Bachelor Of Arts In Education , History And Diplomacy

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Divine UwamHuman Resources Specialist