Disemfon Akpan
Customer Experience Associate
Lekki,Lagos State
Summary
Skilled in communication and CRM software, I significantly enhanced customer satisfaction and streamlined support processes at The Sciart Finance Company Limited. Leveraging problem-solving and client advocacy, I tailored solutions to individual needs, boosting efficiency and customer retention.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Experience Associate
The Sciart Finance Company Limited
03.2023 - Current
- Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
- Asked customers questions to determine, verify and solve common problems.
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Conducted regular follow-ups with clients to ensure satisfaction and identify areas for improvement.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Customer Experience Intern
The Sciart Finance Company Limited
09.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided personalized recommendations for products or services based on an in-depth understanding of each customer''s unique needs and preferences.
- Streamlined customer support processes for improved efficiency and faster response times.
- Collaborated with team members to refine customer service strategies, leading to increased customer retention.
- Provided 360 Customer Experience & Account Management.
- Promoted customer and transaction documentation.
- Ensured adherence to management policy.
Education
Bachelor of Science - International Relations
Covenant University, Ota
Ogun State, Nigeria 10.2017 - 10.2021
Skills
Communication
CRM Software
Customer Service
Client Advocacy
Trend Monitoring
Marketing
Research
Problem Solving
Creative Writing
Brand Development
Languages
English
Native language
Italian
Intermediate
B1
French
Elementary
A2
Hobbies
Writing and Poetry
Video Editing
Timeline
Customer Experience Associate
The Sciart Finance Company Limited
03.2023 - Current
Customer Experience Intern
The Sciart Finance Company Limited
09.2022 - 03.2023
Bachelor of Science - International Relations
Covenant University, Ota
10.2017 - 10.2021
Similar Profiles
Amit Kumar MishraAmit Kumar Mishra
Area Sales Manager at Cholamandalam Investment and Finance Company LimitedArea Sales Manager at Cholamandalam Investment and Finance Company Limited
EMMACYNTHIA ANULIKA EBURUCHEEMMACYNTHIA ANULIKA EBURUCHE
Customer Service Representative at Transkredit Finance Company LimitedCustomer Service Representative at Transkredit Finance Company Limited
Nikita PandaNikita Panda
HR Executive at Cholamandalam investment and finance company LimitedHR Executive at Cholamandalam investment and finance company Limited