Dirmun Shola
Abuja,Nigeria
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Detail-oriented veterinary assistant, exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.
Welcoming clerical professional with 9 years of experience in veterinary assistance, assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, . Accurate when entering information in Microsoft excel and keeping organized filing systems.
Professional and
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Dedicated veterinarian, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Qeesh Apartment
Jos, Plateau
07.2021 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Screened visitors and issued badges to maintain safety and security.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Troubleshot copy machines and printers and scheduled service as needed.
Veterinary Assistant
Vinmun Agro Vet.
Jos, Plateau
04.2016 - 07.2017
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Bathed and dipped dogs afflicted with Type parasitic infections and applied specific medications for itch relief.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
- Educated clients on post-surgical care and nutrition.
- Established and managed physical rehabilitation program for post-surgical patients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Removed partially exposed foreign objects from skin and feet.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
Farm Supervisor
Satflo Farms
Karu , Nasarawa
05.2015 - 05.2016
- Explained and demonstrated working techniques, practices and safety measures for permanent and migrant agricultural workers.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects.
Livestock Handler
NVRI, VOM
Jos, Plateau
10.2010 - 10.2011
- Conducted thorough examinations of animals to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends and identifying areas of concern.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection and application methods.
- Rotated animals between grazing areas to provide enough access to food.
- Followed safety-based and successful protocols to build trust and break animals in for farm or performance requirements.
- Placed orders for animal food with vendors and confirmed delivery dates and times.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Herded livestock using horses or ranch ATVs.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
- Dipped or bathed animals with appropriate applications to control parasites.
Volunteer
Child Protection And Women Empowerment Initiative
Damaturu, Yobe
07.2018 - 10.2019
- Engaged in community outreach to support program mission.
- Responded to questions from customers and community members.
- Encouraged donations with community fundraising events and campaigns.
- Organized event schedules and implemented reminder systems.
- Planned and delivered numerous activities and special events.
Education
Diploma - Nursing And Patient Care
Alison Online School
Online 03.2021 - 04.2021
HND - Animal Production
Federal College of Animal Health And Production Technology
Nigeria 10.2012 - 07.2014
Skills
Excellent Communication
Timeline
Receptionist
Qeesh Apartment
07.2021 - Current
Diploma - Nursing And Patient Care
Alison Online School
03.2021 - 04.2021
Volunteer
Child Protection And Women Empowerment Initiative
07.2018 - 10.2019
Veterinary Assistant
Vinmun Agro Vet.
04.2016 - 07.2017
Farm Supervisor
Satflo Farms
05.2015 - 05.2016
HND - Animal Production
Federal College of Animal Health And Production Technology
10.2012 - 07.2014
Livestock Handler
NVRI, VOM
10.2010 - 10.2011
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