Diepreye Joseph
Summary
Client Coordinator with experience supporting customers and stakeholders, managing inquiries, maintaining accurate records, and coordinating timely follow-ups. Skilled in customer service, issue resolution, documentation, and administrative support, with a strong focus on delivering a positive customer experience and keeping day-to-day operations organized and efficient.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Client Coordinator
Digital Earner Agency
Remote
11.2023 - 01.2026
- Coordinated stakeholder engagement activities that helped grow the company's network to over 200 partners through consistent communication and relationship management.
- Served as a primary point of contact for partners, coordinating communication and ensuring timely follow-up throughout ongoing relationships.
- Enhanced cross-functional collaboration by coordinating updates through Slack and maintaining shared project documentation in Google Workspace, improving communication and task visibility across remote teams.
Executive Assistant
SavingBox
Remote
03.2023 - 09.2023
- Managed and coordinated executive meeting scheduling across 3 time zones, ensuring timely follow-up on action items.
- Supported administrative team projects by maintaining documentation, tracking activities, and coordinating deadlines.
- Developed accurate progress reports and maintained centralized project documentation in Notion, improving reporting efficiency by 60%.
- Coordinated virtual meeting logistics, including calendar scheduling and agenda preparation, ensuring seamless execution of executive activities.
Customer Support Representative
BeautyHub
Remote
10.2022 - 01.2023
- Responded to customer inquiries and provided timely support regarding orders, product information, and fulfillment issues.
- Managed and updated over 100 Shopify product listings and descriptions, ensuring accurate product information.
- Documented customer interactions, monitored feedback, and followed up on unresolved issues using HubSpot CRM.
- Escalated requests and issues to appropriate team members for additional attention while ensuring routine matters were handled promptly.
Education
Bachelor of Communications -
Rivers State University
Nigeria01-2022
Skills
- Customer Support
- Attention to Detail
- Cross-functional Collaboration
- Problem Solving
- Escalation Management
- Notion
- Database Management
- Communication Skills
- Relationship Management
- Problem Solving
- Time Management
- Hubspot CRM
- Slack
- Google Workspace
Certification
- Google Project Management Certificate, Coursera, 2025
- Customer Relations Management, Side Hustle, 2022. Certified in managing relationships with customers and problem-solving
Timeline
Client Coordinator
Digital Earner Agency
11.2023 - 01.2026
Executive Assistant
SavingBox
03.2023 - 09.2023
Customer Support Representative
BeautyHub
10.2022 - 01.2023
Bachelor of Communications -
Rivers State University