Dickson Ojo
Guest Service Representative & Guest Relations Officer
Lagos,Lagos
Summary
Results-Driven and Experience Guest Service representative / Guest relations officer with 3+ years of experience delivering exceptional Guest support, improving customer satisfaction and optimizing daily hotel operations. Proven ability to resolve complex issues, enhance operational efficiency, and contribute to business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Relations Officer
Four Points by Sheraton
Lagos
07.2025 - Current
- Assuming this role at a leading hotel, I've driven direct impact on brand reputation:
- Increased guest satisfaction scores by up to 80% through feedback-driven service improvements.
- Boosted the hotel's overall rating to its highest level in years.
- Built stronger guest relationships that improved retention and generated more positive reviews.
- Set new standards for service delivery, influencing team culture and operational excellence.
Guest Service Representative
Four Points by Sheraton
Lagos
04.2024 - Current
- I believe every guest interaction shapes perception and builds loyalty which is why I made it my mission to prioritize human-first service:
- Anticipating needs
- Resolving concerns before they escalate
- Creating experiences guests remember after checkout.
- Expert at translating data-from loyalty tiers to personal preferences-into actionable service
- Managing digital mobile communication, and executing seamless service recovery to drive brand loyalty.
Education
B.Sc. - Business Administration
National Open University (NOUN)
01.2027
Skills
- Guest Service Excellence
- Process Improvement
- Communication & Interpersonal Skills
- Complaint Resolution
- Attention to Detail
- Time Management
- Problem Solving
- Guest Relationship Management
- Team Collaboration
Certification
- Certified Guest Service Professional (CGSP), In Progress
- Guest Relations & Customer Service Excellence Training, In Progress
Awards
- Outstanding Performance / Associate Awards, 2025-01-12
- Outstanding Performance / Associate Awards, 2024-01-12
References
Available on Request
Timeline
Guest Relations Officer
Four Points by Sheraton
07.2025 - Current
Guest Service Representative
Four Points by Sheraton
04.2024 - Current
B.Sc. - Business Administration
National Open University (NOUN)