Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Dianabasi Udobia

Dianabasi Udobia

Dubai,UAE

Summary

Driven individual with strong customer service and team collaboration skills, combining excellent communication and multitasking abilities. Adept in maintaining high standards of service and creating memorable dining experiences. Committed to contributing to positive work environment and enhancing customer satisfaction.

Resourceful and adaptable with knack for providing exceptional customer service and fostering welcoming atmosphere. Skilled in communication and problem-solving, ensuring smooth operations and customer satisfaction. Ready to bring enthusiasm and dedication to waitress role.


Detail-focused Head Waitress committed to maintaining exceptional service, cleanliness and brand standards. Builds rapport quickly to maximise customer comfort and deliver first-class hospitality experiences. Confident leader, aiding productivity through dedicated teamwork.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Senior Waitress

Rixos Premium Hotel, JBR
Dubai, Dubai
07.2024 - Current
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Maintained clean and organised dining area for customer comfort.
  • Reduced food waste to improve profitability.
  • Adhered to strict hygiene standards, ensured a clean working environment.
  • Developed new recipes for a diverse culinary experience.
  • Increased positive reviews with prompt and professional service.
  • Oversaw table rotation, enabling efficient seating of guests during peak hours.

Senior Waitress

Majlis Restaurant
Souq Madinat Jumeirah , Dubai
04.2023 - 11.2024
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Maintained clean and organised dining area for customer comfort.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Ensured compliance with food hygiene regulations for a safer kitchen environment.
  • Assisted in menu planning, resulting in more diverse food options for patrons.
  • Handled customers' queries and complaints, ensuring resolution and customer satisfaction.
  • Communicated effectively with team members during busy shifts for seamless operations.

Waitress

Emirates Flights
First Class Lounge, T3, Dubai, United Arab Emirates
12.2019 - 07.2022
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Provided top-notch service to customers, improved overall dining experience.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Maintained clean and organized dining area for customer comfort.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Collaborated with head chef for improved recipe development.
  • Developed new menu items, increased customer satisfaction.
  • Assisted in meal preparation, ensured consistency of dishes.

Education

Diploma of Higher Education - Science and Technology

Akwa Ibom Polytechnic
Nigeria
02.2013 - 10.2015

Skills

  • Microsoft Word
  • Excellent Communication
  • Customer Service Skills
  • Problem Solving
  • Customer Service Awareness
  • Complaint Handling
  • Cooking Skills (African Dishes)


Certification

  • Food Safety Level 1
  • Food Safety Level 2
  • Chemical Awareness
  • Personal Protective Equipment (PPE)
  • General Security Awareness
  • International English Language Trainings (IELTS)



Timeline

Senior Waitress

Rixos Premium Hotel, JBR
07.2024 - Current

Senior Waitress

Majlis Restaurant
04.2023 - 11.2024

Waitress

Emirates Flights
12.2019 - 07.2022

Diploma of Higher Education - Science and Technology

Akwa Ibom Polytechnic
02.2013 - 10.2015

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Dianabasi Udobia