Destiny Otovwe Odjesa
Igando
Summary
Dynamic sales leader with proven success at Swift Networks, driving FTTX growth through strategic sales execution and exceptional customer relationship management. Adept in data analysis and coaching techniques, I consistently exceed sales targets while fostering high-performing teams. Committed to leveraging market knowledge to identify opportunities and enhance client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head FTTX Business
Swift Networks
Lagos
11.2024 - Current
- Sales Strategy and Execution: Developing and implementing sales strategies to drive the growth of FTTX products, meeting revenue and market share targets, and identifying new business opportunities.
- Customer Relationship Management: Overseeing the After Sales Support team to ensure a high-quality customer experience, addressing client needs, and resolving service issues effectively.
- Team Leadership: Managing and mentoring a team of sales and support professionals, providing training and resources for optimal performance, and setting measurable KPIs.
- Market Analysis and Competitive Positioning: Analyzing market trends, competitor offerings, and customer feedback to refine the FTTx sales approach and stay competitive.
- Collaboration with Cross-Functional Teams: Working closely with other departments, such as Product Development, Marketing, and Network Operations, to align the FTTx product offerings with market demands and operational capabilities.
- Reporting and Performance Tracking: Regularly report on sales performance, customer satisfaction metrics, and support-related KPIs to senior management and make data-driven decisions for continuous improvement.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
National Channel Development Manager
MultiChoice Nigeria
Lagos
11.2023 - 10.2024
- Managed the Channel Partner network for GOtv and Showmax in Nigeria.
- Implemented strategies to grow channel partners and achieve sales targets.
- Developed and maintained promotion programs for dealers and branded stores.
- Monitored competitor activities in order to assess competitive threats or opportunities within the industry.
- Conducted routine sales audits and satisfaction surveys.
Business Development Manager
Swift Networks Limited
Lagos
02.2020 - 10.2023
- Generated quality leads, resulting in sales growth.
- Developed and maintained an active list of prospects.
- Coached and trained business development and sales executives.
- Gathered market intelligence to meet client needs, and boost sales.
- Ensured that sales targets of LTES, WTTx, and FTTH are met and surpassed.
Sales/Key Accounts Sales Executive
Nigerian Breweries Plc
Portharcourt
04.2017 - 01.2020
- Achieved significant sales growth and managed accounts with a turnover in excess of N4 billion annually.
- Drove quarterly meetings with distributors to review performance.
- Managed day-to-day sales operations, and ensured price compliance.
- Communicated with retailers to provide information on promotions and sales.
Teller
Ndackson & Co (Citi Bank)
Lagos
02.2011 - 06.2014
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Balanced cash drawers on a daily basis.
- Performed special services for customers, ordering bank cards and checks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Maintained accurate records of all transactions and customer interactions.
Teller - Service Trainee
United Bank for Africa
Lagos
03.2008 - 01.2011
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Processed cash-in and cash-out transactions.
- Delivered exceptional service to customers in person.
- Received and counted daily inventories of cash, drafts and checks.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Class Teacher
Able Citizen Schools
Lagos
10.2007 - 02.2008
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Created lesson plans that incorporated differentiated instruction for diverse learners.
- Supervised students throughout day, both in classroom and outside during breaks.
- Prepared and graded subject tests for students.
- Monitored student behavior in accordance with school policies and procedures.
Education
Bachelor of Science - Marketing
African Institute of Science Administration And Commercial Studies
02-2017
Diploma - Business Studies
Nigerian College of Administration
Lagos, Nigeria09.2007
Skills
- Techniques to meet sales goals
- Standard Operating Procedures (SOPs)
- Product or service knowledge
- Ability to identify and sell to customer needs
- Sales planning
- Coaching techniques
- Process management
- Market knowledge
- Budget development
- Data analysis
- Effective goal-setting
- Reporting and presentation skills
- Customer Relationship Management
- Power BI
- SQL
- Sales Execution Mobile
- Total Outlet Reach Software's
- Process improvement
Certification
- Associate in Financial Administration, Chartered Institute of Administration (CIA, Lagos), FA 9/5840, 11/01/12
- Certificate in HSE Competence Development (Level 3, SPDC Accredited), Institute of Safety Professionals of Nigeria (ISPON), 09/01/13
References
Buodeigha Ebipabo, Senior Accountant, Office of the Accountant-General, +2347067501994, ebipabob@gmail.com
Awards
- Regional Star Award, Nigerian Breweries Plc, 02/01/19
- Sales Person of the Year Award, Nigerian Breweries Plc, 12/01/19
Accomplishments
Awards/Achievements
- Regional Star Award, Nigerian Breweries Plc, February 2019
- Sales Person of the Year Award, Nigerian Breweries Plc, December 2019
- Achieved 166% mark of depletion and 100% execution target in 2019
- Sold over 1,000 cu of Nigerian Breweries Plc innovation brands monthly, achieving a 247% sales target
- Reactivated a dormant customer, with purchases peaking at approximately 80 million naira
- Captured two major distributors, boosting sales significantly
Timeline
Head FTTX Business
Swift Networks
11.2024 - Current
National Channel Development Manager
MultiChoice Nigeria
11.2023 - 10.2024
Business Development Manager
Swift Networks Limited
02.2020 - 10.2023
Sales/Key Accounts Sales Executive
Nigerian Breweries Plc
04.2017 - 01.2020
Teller
Ndackson & Co (Citi Bank)
02.2011 - 06.2014
Teller - Service Trainee
United Bank for Africa
03.2008 - 01.2011
Class Teacher
Able Citizen Schools
10.2007 - 02.2008
Bachelor of Science - Marketing
African Institute of Science Administration And Commercial Studies
Diploma - Business Studies
Nigerian College of Administration
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