Hi, I’m
Destiny Iyiewuare
Benin city,Nigeria
Summary
A dedicated professional with expertise in online training provision, mobile application handling, client support, and product testing. Demonstrates a strong ability to enhance user experience through effective client support and thorough product testing. Committed to leveraging skills in mobile application handling to drive innovation and efficiency in digital solutions.
Proactive and resourceful with a keen interest in technology and problem-solving. Demonstrates strong analytical skills and excellent communication abilities. Aspires to drive innovation and efficiency in the best in role
Open to new opportunities and experiences
Overview
1
year of professional experience
1
Certification
Work history
sideshiftUSA, New jersey
Application specialist
01.2025 - 08.2025
Job overview
- Assisted in providing technical support to users for various application issues.
- Collaborated with team members to troubleshoot and resolve software-related challenges.
- Executed routine maintenance tasks to ensure optimal performance of applications 100%.
- Facilitated training sessions for new users on application functionalities and features.
- Documented user feedback and identified areas for improvement in application usage.
- Managed user access and permissions within applications to maintain security protocols.
- Conducted research on emerging technologies to enhance application performance and usability.
sideshiftUSA, Maryland
Application support specialist
02.2025 - 07.2025
Job overview
- Provided technical support for application users by troubleshooting issues and guiding them through solutions.
- Documented user inquiries and resolutions in organized manner to facilitate knowledge sharing among team members.
- Assisted in testing application updates and enhancements to ensure functionality met user requirements and expectations.
- Collaborated with cross-functional teams to identify and resolve application-related issues, improving overall user experience.
- Responded promptly to user requests, ensuring timely resolution of application-related queries and concerns resolution.
- Maintained up-to-date knowledge of application features and functionalities to provide accurate support to users.
- Identified bugs in applications, resulting in smoother operations post-fixing 100%
- Patient under pressure, dedicated to work.
Education
Univeristy of beninBenin City, Edo
Bachelor of Science from Economics
04.2023
Skills
- Online training provision
- Mobile application handling
- Client support
- Product testing
- Application testing competence
- Patience under pressure
- Client satisfaction orientation
Languages
English
Advanced
French
Elementary
Affiliations
- Football,Painting,Fitness
Accomplishments
Best artist
Certification
Certificate of passed prop firm, Certificate of most hardworking
Timeline
Application support specialist
sideshift
02.2025 - 07.2025
Application specialist
sideshift
01.2025 - 08.2025
Univeristy of benin
Bachelor of Science from Economics
04.2023
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