Summary
Overview
Work History
Education
Skills
Work Preferences
Languages
Timeline
Generic

Desserae Brantley

Houston

Summary

Detail-oriented customer support and operations professional with experience in customer service, AI content evaluation, online research, data entry, and quality assurance. Strong written communication, attention to detail, and fast typing skills. Adept at handling multiple priorities, maintaining accuracy, and delivering high-quality work in remote environments.

Overview

5
5
years of professional experience

Work History

Remote Customer Support Specialist

01.2022 - Current
  • Assisted customers through chat, email, and phone.
  • Resolved inquiries efficiently while maintaining customer satisfaction.
  • Documented interactions accurately and escalated complex issues.

AI Data & Content Evaluator

01.2023 - 01.2025
  • Evaluated AI-generated responses for quality, relevance, and accuracy.
  • Reviewed content against established guidelines and documented findings.

AI & Content Evaluator

01.2023 - 01.2024
  • Performed content reviews and quality assessments.
  • Identified inconsistencies and provided detailed feedback to improve outputs.

Online Research & Data Entry Specialist

01.2022 - 01.2023
  • Conducted internet research using reliable sources.
  • Verified, organized, and maintained accurate datasets and digital records.
  • Produced accurate work while meeting deadlines.

Education

High School Diploma -

Skills

  • Customer Support
  • Live Chat
  • Email Support
  • Chat Moderation
  • AI Prompt Evaluation
  • AI Data Annotation
  • Content Safety
  • Online Research
  • Data Entry
  • Fast Typing (60 WPM)
  • Microsoft Office
  • Google Workspace
  • Slack
  • Zoom
  • Microsoft Teams
  • CRM
  • Virtual Assistance
  • UX Testing
  • Quality Assurance
  • Time Management
  • Problem Solving
  • Microsoft Word
  • Microsoft Excel
  • Google Docs
  • Google Sheets
  • Gmail
  • CRM Software

Work Preferences

  • Remote
  • Full-Time
  • Part-Time
  • Contract

Languages

English
First Language

Timeline

AI Data & Content Evaluator

01.2023 - 01.2025

AI & Content Evaluator

01.2023 - 01.2024

Remote Customer Support Specialist

01.2022 - Current

Online Research & Data Entry Specialist

01.2022 - 01.2023

High School Diploma -

Desserae Brantley