Derrick Travell
Paynesville
Overview
8
8
years of professional experience
Work History
Internal Control Officer
United Bank for Africa
Monrovia
04.2022 - Current
- Assisted with analysis and data gathering in support of risk assessment.
- Identified opportunities to improve operational efficiency through process optimization and automation.
- Reported all progress and setbacks to management.
- Implemented corrective action plans based on findings from audits or investigations conducted.
- Analyzed data using various software programs such as Excel spreadsheets or Access databases.
- Assisted during internal audits by acting as primary client liaison.
- Monitored progress on implementation of risk prevention actions.
- Provided guidance on best practices for financial reporting, accounting, budgeting, forecasting, taxation, auditing.
- Conducted risk assessment exercises to identify areas requiring enhanced internal controls.
- Developed tools for tracking expenses, analyzing trends, monitoring performance metrics and other key indicators of business operations.
- Documented activities related to internal control testing performed by the Internal Control Officer.
- Ensured that all relevant policies and procedures were in place and being followed by staff.
- Worked closely with management team to provide advice regarding potential risks associated with proposed transactions or activities.
- Assisted with training staff members on proper implementation of internal control systems.
- Performed [Number] audits per year.
- Maintained up-to-date knowledge of regulatory developments impacting the organization's operations.
- Monitored the effectiveness of existing internal control systems and provided recommendations for improvement.
- Accurately prepared audit reports with proper analysis and documentation.
Teller
United Bank for Africa
Monrovia
04.2021 - 04.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Performed daily reconciliation of teller drawer within established limits.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Assisted customers in opening new accounts and completing required paperwork.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
- Verified amounts and integrity of every check or funds transfer.
- Reported daily averages and shortages to operations department.
Direct Sales Agent
United Bank for Africa
Paynersville
07.2019 - 03.2020
- Developed relationships with customers to promote product awareness.
- Provided detailed information about products and services to prospects.
- Resolved customer complaints promptly and effectively.
- Attended training sessions to stay updated on product features and benefits.
- Identified potential customers through cold calling and networking activities.
- Prepared presentations for prospective clients showcasing company offerings.
- Met or exceeded monthly sales targets set by management.
- Established a positive rapport with customers by providing exceptional service.
- Analyzed customer feedback to evaluate product performance and make improvements.
- Collaborated with colleagues from other departments to drive business growth.
- Created reports on sales figures, market trends, and competitive analysis data.
- Monitored industry trends to anticipate changes in consumer behavior.
- Generated leads by attending trade shows, conferences, and other events.
- Maintained an up-to-date knowledge of competitors' offerings.
- Assisted in the development of marketing strategies for new products.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Submitted sales reports each [Timeframe] to supervisors.
- Identified customer needs by asking questions and advising on best solutions.
Accountant
Trade Link Inc.
Gardnersville
09.2015 - 06.2019
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Created journal entries accurately and timely for month end close processes.
- Calculated and prepared checks for utilities, taxes and other payments.
- Performed general ledger reconciliations on a timely basis.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Monitored cash flows and prepared weekly cash projections.
- Verified documented and requested disbursements to facilitate payments.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Monitored balance sheets and income statements to evaluate financial performance.
- Examined financial statements and income statements to review company's financial performance.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Developed accurate budget forecasts and monitored actual performance against budgets.
- Conducted forecasting and risk analysis assessments to maintain financial stability.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Analyzed balance sheets for mistakes and inaccuracies.
- Performed audits of operational and financial areas to check compliance.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Mitigated annual audit risks and developed final certification reports for small businesses.
Administrative Assistant
Trade Link Inc.
Garndnersville
09.2015 - 06.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated appointments, meetings and conferences.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Maintained accurate department and customer records.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Monitored progress on projects assigned by upper management.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Developed project plans for various tasks assigned by upper management.
- Created travel arrangements for senior managers according to their requirements.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
MBA - Banking And Finance
University of Liberia
Capitol Hill Campus01-2022
Certificate - Banking And Finance
Liberia Institute of Public Administration
Monrovia, Liberia06-2017
Bachelor of Science - Economics
University of Liberia
Capito Hill Campus05-2009
Timeline
Internal Control Officer
United Bank for Africa
04.2022 - Current
Teller
United Bank for Africa
04.2021 - 04.2022
Direct Sales Agent
United Bank for Africa
07.2019 - 03.2020
Accountant
Trade Link Inc.
09.2015 - 06.2019
Administrative Assistant
Trade Link Inc.
09.2015 - 06.2019
MBA - Banking And Finance
University of Liberia
Certificate - Banking And Finance
Liberia Institute of Public Administration
Bachelor of Science - Economics
University of Liberia
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