Overview
Work History
Education
Timeline
Generic

Derrick Travell

Paynesville

Overview

8
8
years of professional experience

Work History

Internal Control Officer

United Bank for Africa
Monrovia
04.2022 - Current
  • Assisted with analysis and data gathering in support of risk assessment.
  • Identified opportunities to improve operational efficiency through process optimization and automation.
  • Reported all progress and setbacks to management.
  • Implemented corrective action plans based on findings from audits or investigations conducted.
  • Analyzed data using various software programs such as Excel spreadsheets or Access databases.
  • Assisted during internal audits by acting as primary client liaison.
  • Monitored progress on implementation of risk prevention actions.
  • Provided guidance on best practices for financial reporting, accounting, budgeting, forecasting, taxation, auditing.
  • Conducted risk assessment exercises to identify areas requiring enhanced internal controls.
  • Developed tools for tracking expenses, analyzing trends, monitoring performance metrics and other key indicators of business operations.
  • Documented activities related to internal control testing performed by the Internal Control Officer.
  • Ensured that all relevant policies and procedures were in place and being followed by staff.
  • Worked closely with management team to provide advice regarding potential risks associated with proposed transactions or activities.
  • Assisted with training staff members on proper implementation of internal control systems.
  • Performed [Number] audits per year.
  • Maintained up-to-date knowledge of regulatory developments impacting the organization's operations.
  • Monitored the effectiveness of existing internal control systems and provided recommendations for improvement.
  • Accurately prepared audit reports with proper analysis and documentation.

Teller

United Bank for Africa
Monrovia
04.2021 - 04.2022
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Explained account information to customers in detail as needed.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed daily reconciliation of teller drawer within established limits.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Followed up on requests from customers in a timely manner.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Explained the features of various banking products available to customers.
  • Adhered to financial services security and audit procedures.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Identified transaction errors when debits and credits did not balance.
  • Verified amounts and integrity of every check or funds transfer.
  • Reported daily averages and shortages to operations department.

Direct Sales Agent

United Bank for Africa
Paynersville
07.2019 - 03.2020
  • Developed relationships with customers to promote product awareness.
  • Provided detailed information about products and services to prospects.
  • Resolved customer complaints promptly and effectively.
  • Attended training sessions to stay updated on product features and benefits.
  • Identified potential customers through cold calling and networking activities.
  • Prepared presentations for prospective clients showcasing company offerings.
  • Met or exceeded monthly sales targets set by management.
  • Established a positive rapport with customers by providing exceptional service.
  • Analyzed customer feedback to evaluate product performance and make improvements.
  • Collaborated with colleagues from other departments to drive business growth.
  • Created reports on sales figures, market trends, and competitive analysis data.
  • Monitored industry trends to anticipate changes in consumer behavior.
  • Generated leads by attending trade shows, conferences, and other events.
  • Maintained an up-to-date knowledge of competitors' offerings.
  • Assisted in the development of marketing strategies for new products.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Submitted sales reports each [Timeframe] to supervisors.
  • Identified customer needs by asking questions and advising on best solutions.

Accountant

Trade Link Inc.
Gardnersville
09.2015 - 06.2019
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Created journal entries accurately and timely for month end close processes.
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Performed general ledger reconciliations on a timely basis.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Reported on financial results including balance sheets, income statements, cash flow statements.
  • Monitored cash flows and prepared weekly cash projections.
  • Verified documented and requested disbursements to facilitate payments.
  • Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
  • Monitored balance sheets and income statements to evaluate financial performance.
  • Examined financial statements and income statements to review company's financial performance.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Developed accurate budget forecasts and monitored actual performance against budgets.
  • Conducted forecasting and risk analysis assessments to maintain financial stability.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Performed audits of operational and financial areas to check compliance.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Mitigated annual audit risks and developed final certification reports for small businesses.

Administrative Assistant

Trade Link Inc.
Garndnersville
09.2015 - 06.2019
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Scheduled appointments, meetings and events for management staff.
  • Inventoried and ordered supplies for office.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated appointments, meetings and conferences.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Maintained accurate department and customer records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Monitored progress on projects assigned by upper management.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Developed project plans for various tasks assigned by upper management.
  • Created travel arrangements for senior managers according to their requirements.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

MBA - Banking And Finance

University of Liberia
Capitol Hill Campus
01-2022

Certificate - Banking And Finance

Liberia Institute of Public Administration
Monrovia, Liberia
06-2017

Bachelor of Science - Economics

University of Liberia
Capito Hill Campus
05-2009

Timeline

Internal Control Officer

United Bank for Africa
04.2022 - Current

Teller

United Bank for Africa
04.2021 - 04.2022

Direct Sales Agent

United Bank for Africa
07.2019 - 03.2020

Accountant

Trade Link Inc.
09.2015 - 06.2019

Administrative Assistant

Trade Link Inc.
09.2015 - 06.2019

MBA - Banking And Finance

University of Liberia

Certificate - Banking And Finance

Liberia Institute of Public Administration

Bachelor of Science - Economics

University of Liberia

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Derrick Travell