Summary
Overview
Work history
Education
Skills
Certification
Soft Skills
Affiliations
Timeline
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Dennis Mbah

Dennis Mbah

Summary

A strategic and innovative IT leader close on a decade of transformative experience, specializing in architecting resilient, multi-platform enterprise IT infrastructures that seamlessly integrate advanced cybersecurity protocols, cloud technologies, and intelligent automation. Proven aptitude in driving digital evolution by implementing cutting-edge solutions whilst delivering measurable business value through expert design of secure, scalable IT ecosystems that optimize organizational efficiency, enhance operational performance, and mitigate technological risks through innovative, compliance-driven strategies.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

IT Security Engineer

Veracity
01.2025 - Current
  • Led enterprise-wide implementation of comprehensive eDiscovery frameworks and legal hold protocols across Microsoft 365 environments, leveraging Microsoft Purview and specialized compliance tools to establish defensible data governance practices that reduced litigation risk exposure by 65% while maintaining strict regulatory compliance.
  • Implemented advanced M365 administration, including deep Microsoft Entra ID (Azure AD) management with sophisticated identity protection, multi-factor authentication, and zero-trust access control strategies.
  • Orchestrated advanced Microsoft Intune endpoint management, implementing unified device configuration, security policies, and comprehensive mobile device management across diverse platforms.
  • Led enterprise-wide security operations utilizing Microsoft Defender, Microsoft Sentinel, and advanced XDR solutions for comprehensive threat detection, log analysis, and proactive threat hunting.
  • Modelled advanced DNS filtering using Cisco Umbrella, enhancing network security by blocking malicious domains, preventing malware infections, and providing comprehensive threat intelligence across global internet traffic.
  • Engineered secure network infrastructures with advanced Cisco, Checkpoint, and Fortinet firewall, switch, and router configurations, implementing sophisticated VLAN segmentation, VPN architectures, and robust WAN/LAN security protocols.
  • Developed comprehensive PowerShell automation scripts for system administration, reducing manual processes by 60% and enhancing operational efficiency and security standardization.
  • Designed and executed ISO 27001-compliant security architecture, establishing robust cybersecurity frameworks and ensuring comprehensive compliance with GDPR, NIST CSF, COBIT 2019, and Cyber Essentials Plus standards.
  • Conducted regular cybersecurity audits and governance, risk, and compliance (GRC) assessments, maintaining stringent security controls and continuously improving organizational cyber resilience.
  • Created and maintained comprehensive technical documentation, standard operating procedures, and security policy frameworks.
  • Facilitated comprehensive asset management system utilizing advanced asset-tracking methodologies, including full hardware and software inventory management.

IT Technician

Bill Gosling Outsourcing
11.2023 - 12.2024
  • Delivered initial and follow-up technical assistance to more than 500 end users, handling a wide range of hardware, software, and network-related issues.
  • Maintained a high-resolution rate inside the assigned SLA, guaranteeing that consumers would not be adversely affected.
  • Fostered a customer-centric approach, emphasizing user satisfaction and operational efficiency.
  • Utilised various communication channels to provide updates to end users on preventive and corrective measures to address various technical issues.
  • Assessed and recommended technology innovations, assisting implementation to meet business objectives.
  • Influenced cross-functional collaboration with legal and HR departments to implement and optimize legal hold protocols within the Microsoft 365 Compliance Center, reducing eDiscovery response times and ensuring 100% regulatory compliance across all data preservation requirements.
  • Installed, set up, and maintained software programmes and desktop operating systems on over 700 machines.
  • Leveraged automation using Group Policy and PowerShell to reduce setup times and ensure a smooth onboarding process by successfully configuring new hardware devices and peripherals for over 150 users.
  • Managed user accounts, permissions, and security settings in Active Directory.
  • Improved longevity and reliable operation of over 350 devices by doing standard maintenance on desktop computers, including software and hardware updates and repairs.
  • Compiled thorough records of all support operations, including equipment inventories, difficulties reported, and remedies offered.
  • Configured and resolved network problems, including IP addressing, subnetting, VLAN configurations, and access lists, as well as routing protocols on various network devices.
  • Implemented MDM (Mobile Device Management) solutions to securely manage more than 300 endpoint devices.
  • Played a central role in the migration and optimization of SaaS platforms, improving system interoperability and ensuring alignment with internal SLAs and regulatory expectations.
  • Supported server management and migration for hybrid (on-premise and cloud) server architecture, optimizing resource allocation, backup policies, and multi-cloud security compliance.
  • Regulated cloud platforms and services based on organisational needs.
  • Scheduled and executed data backup plans to ensure the availability of data.
  • Conducted in-depth system and network reviews and tightened security policies to monitor access, prevent cyber threats, and improve operational efficiency.
  • Adapted industry standards into the information security management system (ISMS) to ensure regulatory and legal requirements were fulfilled.
  • Tested security measures and systems, performing risk assessments to detect vulnerabilities.
  • Liaised with suppliers, vendors, and partners for the procurement of hardware, software, licenses, and tenancy.

Member

Jobskillshare Platform
10.2021 - 11.2023
  • Ensured accessibility and clarity by creating and overseeing several comprehensive technical documentation for Jobskillshare (JSS) participants greatly reducing the amount of time that new team members had to spend onboarding by covering a wide range of IT support procedures, tools, and best practices.
  • Researched and created knowledge base articles on IT support to reach a large community of IT professionals. By covering sophisticated troubleshooting methods, prevalent technical problems, and new developments in the industry, these articles improved the platform's standing as a premier resource for IT expertise.
  • Cultivated and kept productive connections with JSS participants, encouraging cooperation and information exchange. As a result of this initiative's promotion of a positive community, member involvement and collaboration on IT initiatives increased substiantially.

IT specialist

Cavid IT services
07.2018 - 09.2021
  • Maintained a high degree of customer satisfaction by successfully resolving hardware, software, network, and other IT-related issues for over 50 clients. A high client retention rate resulted from this persistent problem-solving.
  • Proactively detected and resolved technical problems both remotely and on-site, ensuring the smooth functioning of more than 700 computer systems, devices, and applications. This preemptive measure cut down on system outages substantially.
  • Improved response times by utilising a variety of communication channels, such as chat, email, and phone, to address clients' needs.
  • Enhanced the total IT infrastructure for several clients by installing and managing more than 300 hardware and software components, including operating systems, applications, and peripherals.
  • Implemented data backup techniques to ensure essential data was successfully recovered when needed.
  • Provided full IT services in conjunction with a group of 15 IT specialists, comprising network engineers, system administrators, and developers.
  • Maintained a precise record of more than 500 IT assets, such as PCs, accessories, software licenses, and other hardware. Timely hardware replacements and adherence to software licensing regulations were made possible by thorough inventory management.
  • Educated clients on software, security best practices, and basic IT troubleshooting techniques, enabling them to take care of small problems on their own and bolstering system security as a whole.
  • Conducted extensive studies on emerging technologies, best practices in IT services, and market trends. This commitment to continuous improvement allowed for the adoption of innovative concepts that increased the effectiveness of service delivery.

Assistant ICT Instructor

Hopebay College
08.2016 - 06.2018
  • Oversaw a thorough overhaul of the ICT curriculum to bring it into compliance with the most recent academic requirements and technical developments. Test scores and class participation increased, indicating an improvement in student involvement and knowledge as a consequence of this approach.
  • Created and carried out more than 50 interactive lesson plans that successfully explained difficult ICT skills and topics. Student performance and retention rates increased by more than 20% as a result of these extremely engaging lesson designs that included practical exercises and real-world applications.
  • Designed targeted assistance and direction to over 100 students who needed extra help or who had ICT-related learning requirements. Due to this individualized instruction, their rates of academic success increased. Numerous students also demonstrated notable advancements in their technical abilities and received top marks.
  • Coached more than 200 hours of engaging and successful lessons in the classroom on a wide range of ICT subjects, such as digital literacy, internet safety, computer hardware and software, and multimedia creation. Because of this thorough training, students were guaranteed to be well-equipped to handle ICT issues in the classroom and beyond.
  • Provided support to colleagues in incorporating technologies into their instructional strategies, enabling them to advance their ICT proficiency and use creative teaching techniques. The teaching staff's total ICT competency increased tremendously because of this partnership, raising the institution's overall standard of instruction.
  • Engineered significant efforts to raise ICT awareness inside the organization by arranging training sessions and seminars that increased staff and student proficiency and competency with technology greatly. In addition to improving the institution's ICT skills, this endeavour helped the community get ready for the needs of a technologically advanced society.

Education

Bachelor of Science - Microbiology

University of Calabar
Nigeria
04.2012 - 02.2018

Masters - Public Health

Glasgow Caledonian University
Glasgow, Glasgow City
09.2021 - 06.2023

Skills

  • Server Administration
  • Windows
  • Linux
  • MacOS and IOS
  • Android
  • VMware
  • Hyper V
  • Virtual Box
  • Active Directory
  • Powershell
  • Microsoft 365
  • Microsoft System Center Configuration Manager (SCCM)
  • Microsoft Intune
  • Microsoft Sharepoint
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Google Workspace (G-suite)
  • Veeam
  • Backup Management
  • Network Devices
  • Hardware and IT Support
  • Troubleshooting
  • ITIL
  • ISO 27001
  • Cyber Essential Plus
  • GDPR
  • NIST CSF
  • NIST RMF
  • COBIT 2019
  • PCI DSS

Certification

  • CompTIA A+
  • CompTIA Network +
  • CompTIA Security +
  • CompTIA IT Operation Specialist
  • CompTIA Secure Infrastructure Specialist
  • Certified in Cybersecurity by (ISC)²
  • IBM Cybersecurity Analyst Professional
  • Google Cybersecurity Professional
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (in progress)

Soft Skills

  • Conflict Resolution
  • Active Listening
  • Communication
  • Negotiation
  • Leadership
  • Time Management
  • Adaptability
  • Team-Playing
  • Problem-Solving
  • Research

Affiliations

  • Reading
  • Fitness
  • Solving Puzzles
  • Travelling

Timeline

IT Security Engineer

Veracity
01.2025 - Current

IT Technician

Bill Gosling Outsourcing
11.2023 - 12.2024

Member

Jobskillshare Platform
10.2021 - 11.2023

Masters - Public Health

Glasgow Caledonian University
09.2021 - 06.2023

IT specialist

Cavid IT services
07.2018 - 09.2021

Assistant ICT Instructor

Hopebay College
08.2016 - 06.2018

Bachelor of Science - Microbiology

University of Calabar
04.2012 - 02.2018

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Dennis Mbah