DENNIS EKENE .A
IT Support Specialist
Enugu
Summary
Versatile IT Support Specialist adept at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
IT Manager
Castle Majestic Hotel LTD
Enugu
02.2021 - Current
- Completed the Installation of security cameras
- Developed process improvement tactics that produced positive changes and a 100% success rate for fixing IT incidents
- Achieved the installation, deployment, and distribution of internet access
- Carried out routine maintenance on LAN/ Software, and hardware integration and upgrade
- Influenced and led the installation of a network booster to boost the communication signal
- Ensured that system users followed the IT guideline and policy to maintain data security
- Conducted regular system audit to ensure guideline compliance
- Created account for new users and resolved password and login issues
- Resolved 20+ client concerns every day, 95% success rate
- Developed IT best policy guides for the organization
Operations Supervisor
Paycom Nigeria Limited
Lagos
12.2019 - 03.2020
- Collaborated with colleagues to plan and successfully execute an awareness campaign that increased the use and download of the Opay cashless app by 40%
- Skillfully managed administrative responsibilities for the welfare of 20 brand ambassadors
- Kept track of key performance indicators across different functions: IT, customer service support
- Monitored compliance with operational policies and progress of the administrative task
- Prepared project updates within the required timeframe and delegated the individual task to employees
- Created and managed team schedule for the brand ambassadors
- Supervised the effective compilation and collection of information and data for decision making
- Prepared regular reports, performed audits on various operations, and evaluate the process as per business needs
- Analyzed all opportunities, and recommend ways to improve efficiency and reduce cost
IT Supports Specialist
Kisotech Digital
Enugu
02.2019 - 11.2019
- Installed and configured computer systems and peripherals
- Listened to details of computer issues provided by the employees and provided a solution
- Walked staff through the recommended problem-solving steps
- Resolved 10+ client issues every day using PC and mobile help
- Setup and repair computer equipment and other related devices
- Trained users to work with new computer hardware or software
- Documented changes, revisions, problems, and the recommended solutions
- Provided other team members and managers with information required for growth and productivity
Data Analyst
N-Power Federal government of Nigeria
10.2017 - 01.2018
- Collected and scrutinized data to ensure accuracy and acceptability
- Set up processes and systems that made working with data more easily and effectively
- Led a team of 20 data entry specialists to enter about 9,000 N-power batch B beneficiaries into the N-power portal
- Prepared documentation and presented information generated from data entry to managers
IT Support Engineer
Umar Suleiman College of Education Gashua
06.2016 - 05.2017
- Provided technical support and ensured smooth working of all IT equipment
- Installed, maintained, and upgraded more than 300 Windows computers
- Networked and maintained the computer systems of the institution
- Installed, and configured hardware and software across all IT sections of the institution: Printers, scanners, and other computer peripherals
- Designed and produced over 4,000 student ID card
- Set up the computer lab and train the students on the Jamb CBT exam
Business Development Manager
Acena Publishers Enugu
01.2015 - 05.2017
- Developed growth strategy, managed and retained relationships with existing clients, and increased new customer base by 70%
- Identified and map out business strengths and customer need for decision making
- Build market position by locating new business opportunities and closing deals
- Created online and offline advertisements for products in schools and shopping malls thereby increasing revenue by 50%
- Expanded the business reach through promotions, referrals, and discounts which resulted in increased demand for products
Education
HND - Computer science
Institute of Management And Technology
Enugu, Nigeria 03.2008 - 10.2014
Skills
Excellent communication and presentation skillsSuperior customer service and supportAdvanced problem-solving skillExperienced supporting windows Os 7,8,10Proficient in Word, Excel, PowerPoint, and OutlookWordPress web developmentCanva graphics designExperienced working with Google suitExperienced working with CRM (Zendesk, HubSpot)Database managementTeamwork and collaborationSystem installation, configuration, and upgradingProject planning, documentation, and reportingExperienced with project management tool (Jira)Experienced with Azure cloud services and securityNetwork installation, distribution, and data securityRouting/VPN and Network designNetwork configuration TCP/IP/DHCP
Certification
Microsoft Azure Cloud Services /coursera.org/verify/FA9PQLMR8PMM
Additional Information
ACCOMPLISHMENTS
- Completed the deployment and installation of 60 CCTV cameras with my team
- Developed the plan for the deployment of intercoms communication access and telephony systems
- Redesigned and distributed LAN internet access for the organization
- Created and managed the organization’s social media pages
- Made recommendations, and achieved the installation of Network boosters to enhance communication signals
AWARD
Received an award for the Most Outstanding ICT compliance staff of the year 2021/2022
Timeline
Microsoft Azure Cloud Services /coursera.org/verify/FA9PQLMR8PMM
08-2022
Foundation of Project management / https://coursera.org/verify /C46J2J47VNZP
08-2022
Marketing/https://learndigital.withgoogle.com/link/1ar27gu2qdc Certificate ID: J97 BKH ME8
06-2022
Technical Support Fundamental/ cousera.org/verify/LR3NAQTM8QAX
06-2022
IT Manager
Castle Majestic Hotel LTD
02.2021 - Current
Operations Supervisor
Paycom Nigeria Limited
12.2019 - 03.2020
IT Supports Specialist
Kisotech Digital
02.2019 - 11.2019
Data Analyst
N-Power Federal government of Nigeria
10.2017 - 01.2018
IT Support Engineer
Umar Suleiman College of Education Gashua
06.2016 - 05.2017
Business Development Manager
Acena Publishers Enugu
01.2015 - 05.2017
HND - Computer science
Institute of Management And Technology
03.2008 - 10.2014