DENNIS EKENE .A
IT Support Specialist
Enugu
Summary
Versatile IT Support Specialist adept at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
IT Manager
Castle Majestic Hotel LTD
Enugu
02.2021 - Current
- Completed the Installation of security cameras
- Developed process improvement tactics that produced positive changes and a 100% success rate for fixing IT incidents
- Achieved the installation, deployment, and distribution of internet access
- Carried out routine maintenance on LAN/ Software, and hardware integration and upgrade
- Influenced and led the installation of a network booster to boost the communication signal
- Ensured that system users followed the IT guideline and policy to maintain data security
- Conducted regular system audit to ensure guideline compliance
- Created account for new users and resolved password and login issues
- Resolved 20+ client concerns every day, 95% success rate
- Developed IT best policy guides for the organization
Operations Supervisor
Paycom Nigeria Limited
Lagos
12.2019 - 03.2020
- Collaborated with colleagues to plan and successfully execute an awareness campaign that increased the use and download of the Opay cashless app by 40%
- Skillfully managed administrative responsibilities for the welfare of 20 brand ambassadors
- Kept track of key performance indicators across different functions: IT, customer service support
- Monitored compliance with operational policies and progress of the administrative task
- Prepared project updates within the required timeframe and delegated the individual task to employees
- Created and managed team schedule for the brand ambassadors
- Supervised the effective compilation and collection of information and data for decision making
- Prepared regular reports, performed audits on various operations, and evaluate the process as per business needs
- Analyzed all opportunities, and recommend ways to improve efficiency and reduce cost
IT Supports Specialist
Kisotech Digital
Enugu
02.2019 - 11.2019
- Installed and configured computer systems and peripherals
- Listened to details of computer issues provided by the employees and provided a solution
- Walked staff through the recommended problem-solving steps
- Resolved 10+ client issues every day using PC and mobile help
- Setup and repair computer equipment and other related devices
- Trained users to work with new computer hardware or software
- Documented changes, revisions, problems, and the recommended solutions
- Provided other team members and managers with information required for growth and productivity
Data Analyst
N-Power Federal government of Nigeria
10.2017 - 01.2018
- Collected and scrutinized data to ensure accuracy and acceptability
- Set up processes and systems that made working with data more easily and effectively
- Led a team of 20 data entry specialists to enter about 9,000 N-power batch B beneficiaries into the N-power portal
- Prepared documentation and presented information generated from data entry to managers
IT Support Engineer
Umar Suleiman College of Education Gashua
06.2016 - 05.2017
- Provided technical support and ensured smooth working of all IT equipment
- Installed, maintained, and upgraded more than 300 Windows computers
- Networked and maintained the computer systems of the institution
- Installed, and configured hardware and software across all IT sections of the institution: Printers, scanners, and other computer peripherals
- Designed and produced over 4,000 student ID card
- Set up the computer lab and train the students on the Jamb CBT exam
Business Development Manager
Acena Publishers Enugu
01.2015 - 05.2017
- Developed growth strategy, managed and retained relationships with existing clients, and increased new customer base by 70%
- Identified and map out business strengths and customer need for decision making
- Build market position by locating new business opportunities and closing deals
- Created online and offline advertisements for products in schools and shopping malls thereby increasing revenue by 50%
- Expanded the business reach through promotions, referrals, and discounts which resulted in increased demand for products
Education
HND - Computer science
Institute of Management And Technology
Enugu, Nigeria 03.2008 - 10.2014
Skills
Excellent communication and presentation skillsundefined
Certification
Microsoft Azure Cloud Services /coursera.org/verify/FA9PQLMR8PMM
Additional Information
ACCOMPLISHMENTS
- Completed the deployment and installation of 60 CCTV cameras with my team
- Developed the plan for the deployment of intercoms communication access and telephony systems
- Redesigned and distributed LAN internet access for the organization
- Created and managed the organization’s social media pages
- Made recommendations, and achieved the installation of Network boosters to enhance communication signals
AWARD
Received an award for the Most Outstanding ICT compliance staff of the year 2021/2022
Timeline
Microsoft Azure Cloud Services /coursera.org/verify/FA9PQLMR8PMM
08-2022
Foundation of Project management / https://coursera.org/verify /C46J2J47VNZP
08-2022
Marketing/https://learndigital.withgoogle.com/link/1ar27gu2qdc Certificate ID: J97 BKH ME8
06-2022
Technical Support Fundamental/ cousera.org/verify/LR3NAQTM8QAX
06-2022
IT Manager
Castle Majestic Hotel LTD
02.2021 - Current
Operations Supervisor
Paycom Nigeria Limited
12.2019 - 03.2020
IT Supports Specialist
Kisotech Digital
02.2019 - 11.2019
Data Analyst
N-Power Federal government of Nigeria
10.2017 - 01.2018
IT Support Engineer
Umar Suleiman College of Education Gashua
06.2016 - 05.2017
Business Development Manager
Acena Publishers Enugu
01.2015 - 05.2017
HND - Computer science
Institute of Management And Technology
03.2008 - 10.2014
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