DENNIS AIFUWA EREYI
Benin,Nigeria
Summary
Accomplished professional specializing in quality assurance and leadership management. Expertise in room booking software to enhance customer satisfaction and drive sales forecasting through effective persuasion tactics. Strong budgeting and financial planning skills combined with property maintenance knowledge. Committed to leveraging these competencies to achieve organizational goals and improve operational efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work history
Food and Beverage Manager
BLU PEARL HOTEL AND RESIDENCE
- Hotel Rebranding Project of more than 3 different hotels – Leading Food & Beverage & Culinary
- Overseeing entire Food & Beverage and Culinary Department.
- Developing new dining concepts aligned with brand vision.
- Enhanced guest experiences through innovative F&B strategies.
- Leading menu revamps, kitchen operations, and service excellence.
- Training and empowering team for culinary and service excellence.
- Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
Operation Manager
VERTUS HOTELS AND SUITE
05.2022 - 07.2024
- Pre-opening Teams – Hotel Club (Chill out & Dance Club)
- Planning and monitor all activities, monthly promotion and theme for all départements.
- Conducts training, interviewing, hiring, employee orientation, on-the-job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and products.
- Liaising with Food & Beverage suppliers
- Liaising with Chef on food menu and special events
- Ensure maximum security in all areas under the control and that staff are fully aware of the importance of key security.
- Ensure that company and statutory hygiene standards are maintained in all areas.
- Attend timeously to customer complaints.
- Ensure that reports and administration requirements are timeously submitted
- Hold regular performance appraisals with all management staff
- Identifying areas for development and training needs, and ensuring that this training is effective.
- Ensure that fair discipline is effective. Monthly profit & loss report submission
Night Duty Manager
JOKER HOTELS AND SUITES
03.2019 - 05.2022
- Overseeing Duty Activities
- Assisting and resolving guest’s complaints or concerns
- Managing and overseeing staff performance and schedule
- Ensuring high level of customer service and guest satisfaction
- Handling and resolving any operational issues or emergencies
- Monitor and control hotel expenses and budgets
- Training and developing staff
Restaurant Manager
REIGN RESTAURANT
12.2017 - 04.2022
- Overseeing the daily operations of the restaurant
- Leadership
- Menu planning
- Inventory Management
- Staffing
- Financial Management
- Marketing
- Quality Control
- Ensure compliance with health and safety regulations
Restaurant Manager
COLD STONE CREAMERY
12.2015 - 01.2017
- Monitored and controlled cost
- Ensured compliance to government regulations
- Training and onboarding new staff
- Ensured perfect control of shrinkages
- Handling and resolving any operational issues or emergencies
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Conducted regular inspections for adherence to food hygiene norms and standards.
Education
Higher National Diploma (HND) - Estate Management
Federal Polytechnic Auchi
Skills
- Quality assurance oversight
- Leadership management
- Room booking software proficiency
- Customer satisfaction enhancement
- Sales forecasting capability
- Effective persuasion tactics
- Budgeting and financial planning
- Financial prudence
- Property maintenance knowledge
Certification
- Level2 Award in Food Safety – (2021)
- Creative Problem Solving and Decision Making – (2019)
- Improving Team Performance - (2019)
- Emotional Intelligence - (2018)
- Certificate of Achievement - (2019)
REFERENCES
Available upon request
Affiliations
- singing, volleyball
Accomplishments
· Level2 Award in Food Safety – (2021)
· Creative Problem Solving and Decision Making – (2019)
· Improving Team Performance - (2019)
· Emotional Intelligence - (2018)
· Certificate of Achievement - (2019)
Timeline
Operation Manager
VERTUS HOTELS AND SUITE
05.2022 - 07.2024
Night Duty Manager
JOKER HOTELS AND SUITES
03.2019 - 05.2022
Restaurant Manager
REIGN RESTAURANT
12.2017 - 04.2022
Restaurant Manager
COLD STONE CREAMERY
12.2015 - 01.2017
Food and Beverage Manager
BLU PEARL HOTEL AND RESIDENCE
Higher National Diploma (HND) - Estate Management
Federal Polytechnic Auchi