Denise Elizond Medina
Fresno
Summary
Experienced Hospitality Manager with a background in managing high-volume, luxury hotel operations. Strengths include staff management and training, budgeting and financial analysis, customer service, and strategic planning to enhance guests' experience. Have consistently improved operational processes, enhanced customer satisfaction rates and managed successful teams in previous roles.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
HOSPITALITY MANAGER
Twin Rivers Hospitality, Inc., Pierre, SD
08.2020 - 07.2022
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Developed and implemented hospitality policies to ensure guest satisfaction.
Assistant Manager
TENAYA LODGE AT YOSEMITE/DELAWARE NORTH FISH CAMP
California
01.2020 - 06.2021
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
FRONT DEST AGENT
INN BY WYNDHAM
PIERRE
06.2019 - 01.2020
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Addressed customer needs in a timely manner.
Medical Clinic Supervisor
David singer enterprise inc
Florida
- Developed educational materials for use in clinics such as brochures or posters about common illnesses.
- Conducted periodic performance reviews for staff members, identifying areas for improvement and providing guidance on career development opportunities.
- Developed systems for tracking patient records and maintaining accurate documentation of treatments and procedures.
- Encouraged collaboration between physicians, nurses, technicians, and other healthcare professionals.
- Coordinated special events such as open houses or seminars focused on health topics.
Education
Associate in Science (A.S.) Nursing
LANEY COLLEGE
Oakland, CA01-1982
Skills
- Guest satisfaction
- Personnel management
- Customer retention
- Customer inquiries
- Personnel supervision
- Business operations knowledge
- Complex problem-solving
- Employment counselor, recruiter
- Effective customer service
Certification
- CPR Medical Assistant
Timeline
HOSPITALITY MANAGER
Twin Rivers Hospitality, Inc., Pierre, SD
08.2020 - 07.2022
Assistant Manager
TENAYA LODGE AT YOSEMITE/DELAWARE NORTH FISH CAMP
01.2020 - 06.2021
FRONT DEST AGENT
INN BY WYNDHAM
06.2019 - 01.2020
Medical Clinic Supervisor
David singer enterprise inc
Associate in Science (A.S.) Nursing
LANEY COLLEGE
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