Microsoft Office And Computer Appreciation
Denen Terver
Customer Relationships Manager
Jos
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Specialist
Opay Nigeria
Jos
10.2018 - 01.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Customer Relations Manager
MTN Nigeria
Jos
04.2014 - 08.2018
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Customer Service Assistant
Diamond Bank Nigeria
Jos
01.2012 - 03.2014
- Managed 60+ incoming calls each day with utmost professionalism and knowledgeable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Gathered and verified data from customers to promote marketing initiatives.
Education
Post Graduate Diploma - Accounting
University Of Jos
Jos, Nigeria 02.2014 - 03.2015
Bachelor of Science - Business Administration And Management
Benue State University
Makurdi, Nigeria 09.2004 - 05.2009
Skills
Customer Support
undefinedSoftware
CRM tool Appreciation
Certification
How May I Help You? Customer Service Course, [MTN Nigeria]- 3weeks
Interests
Chess
Sports
Social interactions and networking
Timeline
Customer Service Specialist
Opay Nigeria
10.2018 - 01.2020
Customer Relations Manager
MTN Nigeria
04.2014 - 08.2018
Post Graduate Diploma - Accounting
University Of Jos
02.2014 - 03.2015
How May I Help You? Customer Service Course, [MTN Nigeria]- 3weeks
03-2013
Customer Service Assistant
Diamond Bank Nigeria
01.2012 - 03.2014
Bachelor of Science - Business Administration And Management
Benue State University
09.2004 - 05.2009
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