Delia Ifeoma Michael
Abuja
Summary
Proven Bulk Sales Representative at Konga Online Nigeria Limited, adept in customer relationship and sales negotiation, I have significantly enhanced revenue by exceeding sales targets and fostering strong client connections. My expertise in sales forecasting and interpersonal communication has driven substantial market expansion and client satisfaction, showcasing a blend of hard and soft skills crucial for driving success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bulk Sales Representative
Konga online Nigerai limited
FCT Abuja
10.2023 - Current
- Increased revenue by building strong relationships with clients.
- Developed customized sales presentations to meet client needs.
- Exceeded sales targets, consistently reaching and surpassing quotas.
- Generated new leads by researching potential markets.
- Improved customer satisfaction by addressing concerns promptly.
- Conducted product demonstrations for potential clients.
- Expanded market reach, identifying and targeting new customer segments.
- Collaborated with team members to streamline sales processes.
Field Executive
Muilti-Pro Consumer Product Limited
FCT Abuja
01.2023 - 10.2023
- Developed strong client relationships through effective communication, resulting in increased client satisfaction and retention.
- Managed budgets effectively, consistently meeting or exceeding financial targets while maintaining high levels of operational performance.
- Optimized territory distribution among sales representatives ensuring equal opportunities for all team members thus maximizing sales potential.
- Exceeded sales targets consistently by employing persuasive sales techniques and comprehensive product knowledge.
- Implemented training programs for new hires, effectively shortening the onboarding process and improving employee performance.
- Tracked and analyzed sales data in Excel SpreedSheet to generate forecasting reports and enhance selling propositions and training objectives.
- Led successful marketing campaigns that increased brand awareness and generated a substantial increase in leads.
- Negotiated favorable contracts with suppliers, resulting in cost savings without compromising product quality or delivery timelines.
Cashier Manager
Smile International Barbing Saloon
FCT Abuja
03.2021 - 01.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Education
Bachelor of Science - Economics
University of Abuja
Abuja10-2019
Skills
- Customer relationship
- Sales negotiation
- Product knowledge
- Sales forecasting
- Organizing Skills
- Conflict resolution and management
- Time management and multitasking
- Good Inter-personal relationship
- Revenue growth
- Complex Problem-solving
- Interpersonal communication skills
Affiliations
Professional Expertise:
As an Economics and Sales Representative, I bring a unique blend of analytical thinking and interpersonal skills. My expertise in economics allows me to analyze market trends, forecast demand, and develop data-driven strategies. In sales, I excel at building relationships, understanding customer needs, and driving results that contribute to the organization's success.
Continuous Learning:
I am deeply committed to personal and professional growth. I stay updated on the latest developments in economics, business strategies, and sales techniques by attending seminars, participating in workshops, and engaging in online courses.
Leadership and Teamwork:
In my role, I often collaborate with cross-functional teams, leveraging my leadership and teamwork skills to meet organizational goals. I also mentor junior colleagues, sharing insights and best practices to help them grow in their careers.
Community Engagement:
Beyond work, I actively contribute to my community through volunteer work and mentoring aspiring professionals. I believe in giving back and fostering growth in others.
Personal Interests:
To maintain balance, I engage in hobbies such as Music (Singing), Acting (Drama), Fashion and daily walkout, which keep me energized and inspire creativity. These activities help me approach challenges with a fresh perspective.
Certification
- Nigeria National youth service corps certificate (NYSC).
- Charity Community Development Service Certificate
Timeline
Bulk Sales Representative
Konga online Nigerai limited
10.2023 - Current
Field Executive
Muilti-Pro Consumer Product Limited
01.2023 - 10.2023
Cashier Manager
Smile International Barbing Saloon
03.2021 - 01.2023
Bachelor of Science - Economics
University of Abuja
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