Bell Boy Ndumes Hotel Lagos, Bell, A BELL BOY
Lagos , Lagos
08.2011 - 08.2012
Assisting of customers with their bags and luggage
Courteously greeting customers and provide them high quality service
Escorting guests to their respective hotel rooms
Occasionally park and retrieve guest’s vehicles
Assisting the customers with their needs
Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV, Radio, Bath tubs.
Explained important features of guest rooms to travelers.
Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Greeted arriving guests and assisted with luggage, sports equipment and pets.
Posted and maintained public area signage for hotel.
Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
Escorted guests to assigned rooms and transported luggage.
Escorted guests to and from rooms and assisted with baggage.
Responded immediately to any guest requests or concerns and promptly resolved issues.
Notified front desk manager of any guest issues in need of additional attention.
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