Deborah Temitope Gbodi
Summary
Deborah is an experienced technical product manager with a proactive approach to driving business growth and nurturing client relationships. Proficient in analyzing customer needs, delivering customized solutions, and ensuring satisfaction. Skilled in data analysis and deployment, with meticulous attention to detail. carrying quality-driven products from conception to production. Excellent technical knowledge and presentation skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Product Manager
Kadavra BDC Limited
Abuja
11.2022 - 04.2024
- Managed the day-to-day activities of a cross-functional product development team.
- Analyzed data from customer surveys and usage metrics to inform feature prioritization decisions.
- Communicate regularly with customers to understand their needs and develop solutions that meet them.
- Lead collaboration between teams from different departments to ensure the successful delivery of products.
- Maintained accurate records of all product changes and updates.
- Negotiated contracts with third-party service providers related to the development of products.
- Evaluated feedback from customers regarding functionality issues or requests for enhancements.
- Documented system specifications, use cases, business rules, process flows, and other technical details associated with the product launch.
- Worked with cross-functional teams to deliver innovative products.
- Monitored milestones and deliverables.
- Provided top-tier technical support to customers, resolving issues promptly and ensuring high satisfaction levels
- Maintained project schedules by managing deadlines and adjusting workflow.
- Addressed and resolved project issues.
Assistant Manager Data/Operations Manager
Shagopayments limited now (Veedez)
Lagos
01.2022 - 10.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily, weekly, monthly, and quarterly tasks and objectives.
- Coordinated with other departments to ensure a smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created daily, weekly, monthly, and quarterly reports on sales trends, POS inventory, and sales data.
- Produced thorough, accurate, and timely reports of transaction activities.
- Assigned and reviewed customer service data and business analyst reports.
- Trained and supervised analyst-level employees.
Business Intelligence Analyst
Shagopayments Limited now Vedeez
Lagos
05.2021 - 10.2022
- Analyzed datasets to identify trends, patterns, and correlations for business insights.
- Provided data-driven solutions to support decision-making and forecasts.
- Translated raw data into meaningful information.
- generated daily, weekly, monthly, and quarterly reports and prepared presentations summarizing findings from the data.
- Monitored system performance and identified areas for improvement.
- worked closely with the development teams to build self-service reports and establish automated processes for large-scale data.
- gathers user feedback, creates reports, and improves existing reports.
- Created comprehensive reports of sales performance metrics.
- Conducted research on potential customers, competitors, and industry trends to inform business decisions.
IT/Product Support Specialist
Shagopayments Limited now Vedeez
Lagos
09.2019 - 04.2021
- Provided technical support to customers in a timely manner
- Developed and maintained relationships with customers to ensure their satisfaction.
- Tested software applications for bugs and errors before release.
- Addressed customer complaints promptly and professionally.
- Monitor the real-time dashboard for any anomalies or failed transactions.
- Provided timely feedback to management regarding customer issues.
- Managed client accounts through regular follow-up activities.
- Coordinated with third parties for the resolution of complex customer issues.
- Developed process documentation related to product life cycle management.
- Communicated new product and service information to existing customers.
- Collaborated with other departments, such as sales and customer service teams, for promotional activities.
- Escalate customer issues to the right authorities.
- Trained new employees on products
- Assign permissions to staff based on their job descriptions or directives from management.
- Create and reset email accounts for staff members.
Information Management /Data Entry Specialist
Intelics solution (Stanbic Bank)
Lagos
09.2018 - 08.2019
- Managed the day-to-day operations of the bank's information systems.
- Generated reports on discrepancies between paper documents and computer records.
- Organized files, updated customer information, and generated reports as requested.
- documents into the company's database system using the recognized company's software.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Resolved problems related to incorrect or incomplete data entries.
- Collaborated effectively with IT to identify and rectify data discrepancies.
- Assisted other departments with research projects involving large amounts of data entry.
- Ensured compliance with applicable laws, regulations, and standards regarding data privacy and protection.
Education
Bachelor of Science - Software Engineering
FPT UNIVERSITY
Hanoi Vietnam09-2016
Skills
- Data-driven decision-making
- Market Research and Analysis
- Work Planning and Prioritization
- Google workspace and Multitasking
- Teamwork and Collaboration
- Software Development Lifecycle
- Product support and problem-solving skills
- Flexibility and customer service skills
- Personal management and organization skills
- Microsoft, Azure,SQL, Office 365, Power BI, and Jira
- Documentation, Reporting and Time management skills
Certification
Information Security Awareness. NetHost Nigeria Limited, October 2021
ISO 270001, ISMS Foundation Course. NetHost Nigeria Limited, October 2021
Anti-Money Laundering & Counter-Terrorism Financing. NetHost Nigeria Limited
Entrepreneurship Course. Cisco Networking Academy, June 2017
I.T. Essentials Course. Cisco Networking Academy, August 2017
Get Connected Course. Cisco Networking Academy, August 2017
Mobility Fundamentals Course. Cisco Networking Academy, November 2017
Cybersecurity Essentials. Cisco Networking Academy, November 2017
Data Analytics and Business Intelligence. Dataleum, October 2022
Data Analytics with Excel . Dataleum, September 2022
References
References available upon request.
Timeline
Technical Product Manager
Kadavra BDC Limited
11.2022 - 04.2024
Assistant Manager Data/Operations Manager
Shagopayments limited now (Veedez)
01.2022 - 10.2022
Business Intelligence Analyst
Shagopayments Limited now Vedeez
05.2021 - 10.2022
IT/Product Support Specialist
Shagopayments Limited now Vedeez
09.2019 - 04.2021
Information Management /Data Entry Specialist
Intelics solution (Stanbic Bank)
09.2018 - 08.2019
Bachelor of Science - Software Engineering
FPT UNIVERSITY
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