Deborah Effiong Oquong
Lagos,Lagos
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Moses David Ojemen
Lagos Nigeria
01.2021 - Current
- Reviewed sales and gross profit report to assess company efficiency.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed strategy to increase sales and drive profits.
- Gained strong leadership skills by managing projects from start to finish.
Secretary
Barr Effiong Okon Oquong. Esq
Uyo, Akwa Ibom State
02.2018 - 10.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Maintained daily report documents, memos and invoices.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Maintained electronic filing systems and categorized documents.
Education
Bachelor Of Science - Peace Studies And Conflict Resolution
National Open University Of Nigeria
Nnamdi Azikiwe Way, Off Victoria Island, Lagos NigHigh School Graduate -
Ewang Comprehensive High School
Mbo L.G.A, Akwa Ibom State, Nigeria. 07.2017
Skills
Cost Reduction
Accomplishments
- Documented and resolved Issue which led to Results.
Timeline
Assistant Manager
Moses David Ojemen
01.2021 - Current
Secretary
Barr Effiong Okon Oquong. Esq
02.2018 - 10.2020
Bachelor Of Science - Peace Studies And Conflict Resolution
National Open University Of Nigeria
High School Graduate -
Ewang Comprehensive High School
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