Deborah Deka Hussaini
Abuja, FCT
Summary
Dynamic operations professional with a proven track record at the National Identity Management Commission, excelling in strategic planning and documentation. Enhanced productivity through effective SOP development and improved customer satisfaction by resolving issues promptly. Strong analytical skills combined with exceptional teamwork fostered collaboration across departments, driving operational improvements and achieving corporate objectives.
Experienced professional prepared for role of Senior Officer. Expertise in strategic planning, project management, and team leadership. Known for driving results, fostering collaboration, and adapting to evolving needs. Strong analytical skills, effective communication, and decisive problem-solving abilities. Reliable and focused on achieving organizational goals.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Senoir Officer
National Space Research and Development Agency
07.2018 - 02.2025
- Supported daily operations by assisting with routine administrative tasks and maintaining accurate records.
- Learned organizational protocols and procedures to ensure compliance with company standards.
- Adapted quickly to new systems and tools, enhancing overall team efficiency.
- Collaborated with team members to streamline communication and improve workflow processes.
- Conducted research on best practices to support operational improvements within the department.
- Assisted in data entry tasks, ensuring accuracy and consistency in documentation efforts.
- Participated in training sessions to develop skills related to industry standards and expectations.
Operations Officer
National Identity Management Commission
10.2013 - 11.2019
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Bachelor of Arts - Mass Commuinication
University of Maiduguri
Maiduguri, Borno State, Nigeria11-2011
High School Diploma -
Air Force Girls Comprehensive School, Jos
Jos, Plateau State, Nigeria07-2005
No Degree - Primary School
New Capital Nursery And Primary School Abuja Fct
Abuja, FCT, Nigeria07-1999
Skills
- Strategic planning
- Report writing
- Team bonding
- Budget administration
- Documentation and reporting
- Operations planning
- Data analytics
- Troubleshooting and problem resolution
- Corporate communications
- Logistics operations management
- Logistics support services
- Data analysis
- Idea development and brainstorming
- Issue research
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
Timeline
Senoir Officer
National Space Research and Development Agency
07.2018 - 02.2025
Operations Officer
National Identity Management Commission
10.2013 - 11.2019
Bachelor of Arts - Mass Commuinication
University of Maiduguri
High School Diploma -
Air Force Girls Comprehensive School, Jos
No Degree - Primary School
New Capital Nursery And Primary School Abuja Fct
Networking, reading, travelling
Working with National Identity Management commission as an operations officer gave me the opportunity to meet clients which helped me in networking with prospective clients and business professionals that contributed to the improvement of the organization.
As a senior officer in National space research development agency, i worked as a protocol officer which also gave me the opportunity to travel on behalf of my organization to help set up travel details for senior officers in the organization.