Deborah Chisom Mbonu
Lagos,LA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Account Manager
Rad (Remote)
01.2020
- Assist customers with technical requests and address any technical issues promptly within 24hours hour resolution time
- Cultivate strong customer relationships and aim to deliver outstanding customer experiences; this in turn increased customer retention by 85%
- Develop strategies to capitalize on business opportunities for customers
- Understand and effectively communicate customer expectations to ensure satisfaction and support, leading to 85% customer retention.
Account Manager/Officer, Retail Sales
Access Bank PLC
01.2022 - 03.2024
- Evaluated customer feedback and recommended product feature updates tailored to specific client segments; implemented changes that resulted in a 100% increase in customer satisfaction scores
- Managed a balance sheet of both retail and SME type client worth N3 billion
- Executed timely and accurate management of client transactions, following stringent policies and procedures; maintained a 98% accuracy rate, enhancing trust and credibility with clients and stakeholders
- Advice lending opportunities to finance customers' working capital hence, leading to 50% profit margin
- Facilitate customer satisfaction surveys, receiving a score of 84% satisfaction in a financial year.
Legal Office Assistant
P.C Okwuaya and Co Legal Practioners
01.2019 - 10.2019
- Organized and managed the firm's file system and made it more effective and user-friendly leading to a 25% increase in efficiency
- Organized attorney's calendar, leading to a 10% decrease in missed appointments
- Executed legal research, records review, trial preparation, and document management
- Handled office correspondence and ensured prompt responses to client appointments and consultations, leading to a 20% decrease in client wait times.
Education
Bachelor of Science (B.Sc.) - Political Science - undefined
Covenant University
09.2014 - 7 2018
Skills
Financial managementundefined
Training
12/2021, Entry Level, Training Program (ELTP), Access Bank School of Banking Excellence (SBE), Lagos, Nigeria
Timeline
Account Manager/Officer, Retail Sales
Access Bank PLC
01.2022 - 03.2024
Account Manager
Rad (Remote)
01.2020
Legal Office Assistant
P.C Okwuaya and Co Legal Practioners
01.2019 - 10.2019
Bachelor of Science (B.Sc.) - Political Science - undefined
Covenant University
09.2014 - 7 2018
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