DEBORAH ONA-ARA ARIYO
PRODUCT MANAGER
IBADAN,OYO
Summary
Dynamic Product Manager skilled in driving product innovations, leading cross-functional teams, and achieving user-centric solutions that align with business goals. Successfully managed business operations from ideation to the market stage. Strong background in Agile methodologies, stakeholder management, and product lifecycle management. Demonstrated ability to achieve substantial growth and market penetration.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Customer Success Associate
CARET (Paystack User Operations)
01.2023 - Current
- I currently manage over 60 daily inbound requests via calls, emails, and social media from customers promptly and professionally using 3CX and Zendesk
- I help merchants and customers resolve issues that impede a smooth user experience, and I have average of 95% customer satisfaction in feedback
- I identify customers’ needs and provide complex feature request suggestions to the appropriate team through relevant channels
- This has contributed to continuous product innovation and development that serves the major fintech market in Africa
- Following up with customers and the team to ensure quick resolution,achieving an average of 2-hour service level agreement time frame
- Contributed to the support knowledge base to help agents resolve issues faster and more efficiently.
Project Upgrade, Product Manager Intern
05.2022 - 07.2022
- I led the conceptualization and development of a key digital product
- My responsibilities included crafting detailed user stories and designing comprehensive roadmaps in close collaboration with our team of skilled designers
- This project was a crucial opportunity for me to apply my knowledge of product management, blending innovative ideas with practical design strategies to shape a product tailored to meet specific user needs and market trends and also position it for substantial growth and market penetration
- Worked with product designers to ensure user-centric design processes for wireframes and prototypes, improving product usability
- Facilitated daily stand-up meetings, ensuring timely progress and team alignment.
Project Manager
Timesellers Limited
09.2020 - 04.2022
- Assisted in the supervision of five projects across different locations
- Formulated the standard of reporting for all supervisors to ensure effective data collation
- Developed sales and operations strategies that led to a 100% increase in sales and productivity
- Collated and analyzed weekly reports from all farms using an Excel spreadsheet
- Prepared monthly investor update
Education
Master of Science - Human Nutrition (Food Analysis And Quality Control)
University of Ibadan
Ibadan 02.2022 - 11.2024
Postgraduate Diploma - Educational Foundation And Psychology
Nnamidi Azikwe University
Awka 01.2019 - 04.2020
Bachelor of Science - Biochemistry
Federal University of Agriculture
Abeokuta 11.2014 - 04.2018
National Diploma - Science Laboratory Technology
Ogun State Institute of Technology
Igbesa 11.2011 - 10.2013
Skills
- Leadership & Team Building
- Clear Communication & Presentation
- Product Lifecycle Management
- Agile/Scrum Methodologies
- User Research & Interviews
- Market & Competitor Analysis
- Stakeholder Management
- Roadmapping & Strategy
- A/B Testing
- Customer Success Management
- Data Analysis & Reporting
- Go-to-Market Strategies
- Project Management Tools (eg, Jira, Trello)
- Customer Relationship Management Tools (eg, Zendesk, 3CX)
Certification
- ALX AI Career Essentials| 2024
- Product Management| 2023| Web3Ladies Mentorship Team
- Product Management 2023| Women Techsters Fellowship, TECH4DEV
- Real World Product Management Certification | 2023| Advancing Women In Tech (AWIT)
- Entry Level Product Management Training Level 1| 2022 | EntryLevel
- Jobberman Soft Skill Certificate | 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You've not lost everything, until you give up on everything
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Customer Success Associate
CARET (Paystack User Operations)
01.2023 - Current
Project Upgrade, Product Manager Intern
05.2022 - 07.2022
Master of Science - Human Nutrition (Food Analysis And Quality Control)
University of Ibadan
02.2022 - 11.2024
Project Manager
Timesellers Limited
09.2020 - 04.2022
Postgraduate Diploma - Educational Foundation And Psychology
Nnamidi Azikwe University
01.2019 - 04.2020
Bachelor of Science - Biochemistry
Federal University of Agriculture
11.2014 - 04.2018
National Diploma - Science Laboratory Technology
Ogun State Institute of Technology
11.2011 - 10.2013
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