Deborah Waterway
Lagos,Nigeria
Summary
Deborah is a highly skilled professional with an MBBS Degree. She has a strong foundation in organisation and time management, problem-solving, and excellent communication. Demonstrates flexibility and adaptability in dynamic environments, with proven expertise in inbound call routing. Committed to leveraging these skills to enhance operational efficiency and contribute to team success.
Offering strong communication skills and a positive attitude, bringing the ability to resolve issues and build rapport with customers. Knowledgeable about teamwork and problem-solving, with keen interest in learning and growth. Ready to use and develop customer interaction, conflict resolution, and active listening skills.
Overview
4
4
years of professional experience
Work history
Customer Service Agent(Remote)
Agbara
04.2024 - Current
- Respond to user requests for service, troubleshoot problems and help develop solutions
- Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations
- Taking ownership of customer queries, mainly over email and phone, tackling a wide range of queries efficiently and effectively
- Communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence.
- Managed customer queries for better understanding of products and services.
- Developed relationships with clients for increased loyalty and retention.
- Assisted customers in navigating company website, enhanced user experience.
Virtual assistant
HR JOBBERMAN (Mrs Samantha ifezulike)
04.2022 - 09.2023
- Completed errands on behalf of executives; maximized their focus on strategic tasks.
- Prepared detailed reports using MS Office Suite for informed decision making by superiors.
- Liaised with clients, enhancing customer service standards.
- Tracked inventory and ordered office supplies when needed; ensured continuous workflow.
- Conducted online research for important projects, leading to well-informed decisions
- Booked and paid for business travel and accommodation communicating booking details.
- Planned office events by reserving venues, communicating schedules, and coordinating setup.
- Received and sorted incoming communications, delivered correspondence to target receipts to boost productivity.
- Screened incoming calls, inquires and requests by taking messages and forwarding to relevant staff.
- Enhanced productivity with effective calendar management.
- Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
Medical intern
General hospital Odan
07.2021 - 12.2022
- Fostered a supportive environment for anxious patients via effective communication techniques.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications. procedures and care plan instructions.
- Completed clinical procedures a gathered patient data for interpretation by the physician
- Enhanced diagnostic skills whilst observing senior doctors during ward rounds.
- Assisted surgical teams to ensure effective pre and post-operative care.
- Consulted with patients, ensuring comfort during hospital stay.
Education
MBBS - Bachelor of medicine, Bachelor of surgery
Shenyang Medical College
West African Senior Certificate -
Doseg Group of School
Certificate Of Elementary School -
Oluwole Primary School
Skills
- Organization and Time Management
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Inbound call routing
- Highly proficient in Microsoft Office programmes
- Custom relations
- Advanced proficiency in CRM systems
- Outstanding customer service
- Telephone decorum
- Product knowledge
Languages
English
Mandarin
Yoruba
Timeline
Customer Service Agent(Remote)
Agbara
04.2024 - Current
Virtual assistant
HR JOBBERMAN (Mrs Samantha ifezulike)
04.2022 - 09.2023
Medical intern
General hospital Odan
07.2021 - 12.2022
MBBS - Bachelor of medicine, Bachelor of surgery
Shenyang Medical College
West African Senior Certificate -
Doseg Group of School
Certificate Of Elementary School -
Oluwole Primary School