DEBORAH ONI
Travel Consultant
Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
United Nigeria Airline
Lagos
05.2021 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met airline guidelines.
- Maintained and completed administrative records and documents to meet company requirements.
- A representative of Ground Operations in the IOSA Audit team: ensures proper documentation and Implementation of Ground and Cargo procedures and processes.
Travel Consultant
Jeoroston Travel and Tours Limited
Ibadan
01.2019 - 05.2021
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips and tours for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Displayed professionalism and excellent industry knowledge, maintained client documents and files and executed various clerical task.
Weather Observer
NIGERIA METEOROLOGICAL AGENCY (NiMet)
Ondo
08.2017 - 07.2018
- Measured factors such as air pressure, temperature and humidity.
- Interpreted observations from upper atmosphere, land and sea to assess potential storm impacts and precipitation.
- Researched and predicted climate change.
- Prepared scientific atmospheric or climate reports, articles or texts.
Ticketing Agent
Assertion Dominion Travel and Tours Limited
Ibadan
02.2017 - 05.2017
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Input customer reservations, payment sources and contact details into Amadeus system.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold air tickets to customers and assisted with trip planning through scheduling, pricing and identifying best airline with shortest travel time.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Education
Master of Science - Geography And Planning (Geotourism Option)
University of Lagos
Lagos, Nigeria 05.2019 - 11.2021
Bachelor of Science - Geography (Science)
University of Ibadan
Ibadan, Nigeria 01.2014 - 12.2016
Cambridge A'Levels - A'Levels
Educational Advancement Centre
Ibadan, Nigeria 09.2012 - 05.2013
Skills
Detail Oriented
Interpersonal communications
Travel research
Active Listening
MS Office
Amadeus
Certification
IATA Foundation in Travel and Tourism (Best Performer March Diet)
Timeline
Customer Service Executive
United Nigeria Airline
05.2021 - Current
Master of Science - Geography And Planning (Geotourism Option)
University of Lagos
05.2019 - 11.2021
IATA Foundation in Travel and Tourism (Best Performer March Diet)
03-2019
Travel Consultant
Jeoroston Travel and Tours Limited
01.2019 - 05.2021
Weather Observer
NIGERIA METEOROLOGICAL AGENCY (NiMet)
08.2017 - 07.2018
Ticketing Agent
Assertion Dominion Travel and Tours Limited
02.2017 - 05.2017
Bachelor of Science - Geography (Science)
University of Ibadan
01.2014 - 12.2016
Cambridge A'Levels - A'Levels
Educational Advancement Centre
09.2012 - 05.2013