Deborah Kehinde
14, Olatunji Ladipo Street, Off CMD Rd.
Summary
Successful Customer Support Specialist with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues, passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist (Retail)
Essenza International Limited
Lagos
04.2019 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.
Processing Officer (Customer Support)
Krispy Kreme
Lagos
01.2018 - 03.2019
- Reconciled cash drawer and corrected any errors.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Plan and deliver task in line with schedule.
- Updated pricing and signage to complete product displays and enlighten customers.
- Provided respectful mobility assistance to individuals needing extra support.
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all customers.
- Evaluated supplies and requested purchases to meet activity plans.
- Maintained master calendar and all relevant records.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to customers.
- Performed clerical duties, including registering orders and answering specific order inquiries.
- Designed enjoyable and innovative customized training programs.
Cashier
kentucky Fried Chicken (KFC)
Lagos
09.2014 - 10.2017
- Managed multiple tasks during peak period.
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
- Completed sales transactions, including all accepted forms of payment.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Cleaned and maintained dining area and condiment stations.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Assisted customers with information regarding menu offerings and nutrition information.
- Demonstrated knowledge and applied proper food handling standards.
- Delivered food to guest tables with timeliness and efficiency.
- Delivered items to guest tables and addressed and requests.
- Processed sales transactions using POS system.
- Relayed information about menu selections and featured products.
- Provided information regarding promotions and menu items.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Bachelor of Science - Tourism
National Open University Of Nigeria
Lagos, Nigeria02.2022
Skills
- Customer Service Excellence
- Scheduling
- Recordkeeping
- Customer Complaint Resolution
- Appointment Setting
- Order Entry
- Billing Inquiries
- Customer Accounts Management
- Product Knowledge
- New Product Information
Accomplishments
- Telephone Service - Professionally handled customers inquires/complaints on call, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sell, link sell and cross sell products which motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- KFC training & certification requirements- 05/05/2016
- Product (Perfume & Skincare) Certification Training -06/30/2020
Timeline
Customer Support Specialist (Retail)
Essenza International Limited
04.2019 - Current
Processing Officer (Customer Support)
Krispy Kreme
01.2018 - 03.2019
Cashier
kentucky Fried Chicken (KFC)
09.2014 - 10.2017
Bachelor of Science - Tourism
National Open University Of Nigeria
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