DEBORAH HARRISON OMOGWEFE
Magboro
Summary
To pursue professional excellence at all position under any circumstance, attaining excellence, distinction and achieving the organization goal and objectives.
Organized Agency Manager with dedication to delivering high levels of client satisfaction and generating loyal clientele. Constructed annual budgets for agency spending, capital improvements and operating costs.
Overview
15
15
years of professional experience
Work History
Agency Manager
Mackerel Travels and Tour
06.2023 - Current
- Work with agents and clients to ensure that targets are met
- Adhering to agency regulations, guidelines, and policies
- Implement strategies to help the agency grow
- Managing day to day operations of the agency
- Sell travel packages and individual services like flights, hotels,etc
- Plan and book travel arrangements for customers
- Handle customer complaints, phone, email, and mail inquiries
- Promote the agency's services, and work with tour operators
- Giving daily sales report to the company
Senior Ticketing and Reservation Executive
Satguru Travels and Tours
05.2018 - 06.2023
- Implant base travel consultant to Olam group of Companies
- Making Ticket and Hotel Reservation
- Keeping records of sales on google sheet for the company
- Creating Invoice to client for payment
- Follow up of payment from clients and ensure it settled in time
- Maximum usage of Amadeus and other local issuing platform
- Meeting up with Airlines for cooperate deals for our clients
- Ensuring clients utmost satisfaction
- Implementing a corporate travel policy’
- Liaising with clients to know their needs and advising them with appropriate destination, modes of transportation, travel dates, costs and accommodations
Reservation /Ticketing Officer
PIA TRAVELS LTD
01.2012 - 01.2018
- Making Reservations
- Issuance and Re-issuing of ticket for clients
- Checking Emails from clients and airlines
- Proper recording of ticket sales
Teacher
HAVENS MONTESSORI SCHOOL
01.2009 - 01.2011
- Ensure children assimilate and understand what they were taught.
- Class management.
Office Assistance/Sales Representative
ROCK AID PHARMACY AND STORES
01.2006 - 01.2009
- Ordering for drugs from the distributors
- Supervising and attending to customers
- Writing invoice to customers
- Handling of cash and cheque
- Taking stock of goods
- Summiting to the manager drawing of monthly balance of Trading and profit and loss account
Education
Advance Diploma - Aviation Management
STANDARD AVIATION AND MARITIME TRAINING INSTITUTE
01.2013
Senior School Certificate Examination (SSCE) - undefined
OUR LADY OF APOSTLE SECONDARY SCHOOL
01.2006
Skills
- Microsoft Word
- Excel
- Amadeus
- Galileo
- Written communication
- Oral communication
- Interpersonal skills
- People management
- Adaptability
- Customer service
Personal Information
- Date of Birth: 05/31/89
- Gender: Female
- Nationality: Nigeria
- Marital Status: Single
- Religion: Christian
Language Speaking
English
Hobbies and Interests
- Reading
- Traveling
Training
- Amadeus PNR and Fare Training, 09/01/14
- BSP Training, 11/01/15
- Amadeus Ticketing Training, 01/01/15
- Galileo Training, 01/01/16
Languages
English
Upper intermediate (B2)
Timeline
Agency Manager
Mackerel Travels and Tour
06.2023 - Current
Senior Ticketing and Reservation Executive
Satguru Travels and Tours
05.2018 - 06.2023
Reservation /Ticketing Officer
PIA TRAVELS LTD
01.2012 - 01.2018
Teacher
HAVENS MONTESSORI SCHOOL
01.2009 - 01.2011
Office Assistance/Sales Representative
ROCK AID PHARMACY AND STORES
01.2006 - 01.2009
Senior School Certificate Examination (SSCE) - undefined
OUR LADY OF APOSTLE SECONDARY SCHOOL
Advance Diploma - Aviation Management
STANDARD AVIATION AND MARITIME TRAINING INSTITUTE
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