DEBORAH EGWU
Customer Service Representative
Lagos,Nigeria
Summary
Customer service professional with over 2 years of experience, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Care Representative/Community Manager
Mykmary Fashion- Remote (contract)
02.2023 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences online and via phone call.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Lead interactions and sustain relevant conversations within the online Community.
Customer Care Representative/Social Media Manager
Myquickmart
Lagos
09.2020 - 10.2022
- Promoted superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly online and over the phone.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Used social media to engage with brand’s audience and identify customer needs.
Education
B.sc - Public Health
09.2016 - 03.2021
Skills
Oral and written communication skills
Strong customer relations
Complaint resolution
Sales expertise
Creative problem solving
Familiarity with CRM
Technical Support
Service standard compliance
Active listening
Time management
Adaptability
Certification
Jobberman soft skill- 2021
Timeline
Customer Care Representative/Community Manager - Mykmary Fashion- Remote (contract)
02.2023 - 06.2023
Customer Care Representative/Social Media Manager - Myquickmart
09.2020 - 10.2022
University of Calabar - B.sc, Public Health
09.2016 - 03.2021