Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Deborah Adewusi
Ogun state,Nigeria
Work Preference
Summary
Executive assistant with five years of experience optimizing efficiency, productivity, and service quality across multiple environments. Reliable support specialist that blends advanced organizational, technical, and business acumen.
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
Entorganics Nigeria
Ogun state
01.2022 - 09.2025
- Managed customer inquiries and resolved issues efficiently.
- Trained staff on customer service best practices and company policies.
- Collaborated with teams to enhance product knowledge for employees.
- Oversaw daily operations of the customer service department.
- Implemented feedback systems to gather customer insights and suggestions.
- Conducted performance evaluations for customer service representatives regularly.
- Ensured compliance with company standards in all customer interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Executive Assistant
Williams &Co Limited
08.2019 - 12.2021
- Executive assistant, under little supervision and acting on own initiative
- Responsible for gathering, assembling, and analyzing information and data from a wide variety of sources
- Managed executive calendars and scheduled appointments efficiently.
- Facilitated communication between departments and external partners.
- Prepared detailed meeting agendas and took accurate minutes.
- Organized travel arrangements and itineraries for executives.
- Maintained confidential files and sensitive information securely.
- Coordinated office events and team-building activities effectively.
- Assisted in preparing reports and presentations for senior management.
- Streamlined office processes to improve workflow and efficiency.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Managed daily invoices, reports and proposals.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Financial Analyst
Capital Express Assurance
Education
Certified - Customer Service
ALX Virtual Assistant Training
07.2025 - 09.2025
OND - Business Administration
YABA COLLEGE OF TECHNOLOGY
11.2013 - 03.2017
Skills
- Event Planning
- Communication Skills
- Calendar Management
- Time Management
- Customer service
Languages
English
Elementary
A2
Timeline
Certified - Customer Service
ALX Virtual Assistant Training
07.2025 - 09.2025
Customer Service Manager
Entorganics Nigeria
01.2022 - 09.2025
Executive Assistant
Williams &Co Limited
08.2019 - 12.2021
OND - Business Administration
YABA COLLEGE OF TECHNOLOGY
11.2013 - 03.2017
Financial Analyst
Capital Express Assurance