DEAN KROGSTAD
Sr. Director of Operations
Las Vegas,Nevada
Summary
Senior Operations Executive with 14+ years of progressive leadership within the gaming technology sector, specializing in large-scale field service, supply chain, distribution, and technical fulfillment operations. Proven track record leading multi-region teams and optimizing complex operational environments to deliver consistent performance, service excellence, and business growth. Demonstrates strong capability in driving operational strategy, improving efficiency, and aligning execution with enterprise objectives in high-volume, customer-critical environments. Extensive experience overseeing parts management, conversions, and end-to-end fulfillment operations, with a deep understanding of hardware and software deployment at scale. Recognized for building high-performing teams, strengthening operational processes, and delivering measurable improvements in service delivery and operational performance. Brings a leadership approach grounded in accountability, speed of execution, and customer focus, with readiness to step into enterprise-level ownership and contribute at the executive leadership level.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Director Of Operations
Aristocrat
Las Vegas, Nevada
07.2022 - Current
- Lead end-to-end operations across field service, parts distribution, EPROM, and technical fulfillment, ensuring seamless delivery of gaming hardware and software solutions across multi-region markets while maintaining high standards of speed, quality, and customer satisfaction
- Drive operational strategy and continuous improvement initiatives focused on scalability, efficiency, and service excellence, optimizing workflows and aligning execution with broader business objectives in a high-volume, fast-paced gaming environment
- Oversee cross-functional teams spanning field operations, supply chain, and customer support, building and mentoring high-performing leadership pipelines while fostering a culture of accountability, performance, and operational excellence
- Partner with senior leadership to align operational priorities with revenue growth objectives, supporting large-scale service delivery and contributing to business performance through cost management, process optimization, and enhanced customer experience
Director - EPROM, Parts & Conversions
Aristocrat
Las Vegas, Nevada
03.2020 - 07.2022
- Directed end-to-end operations for EPROM, parts distribution, and conversion programs, overseeing high-volume hardware and software fulfillment to support global gaming deployments and ensure consistent, on-time delivery across customer environments
- Led process optimization initiatives across supply chain and fulfillment workflows, improving operational efficiency, reducing turnaround times, and enhancing service quality in a fast-paced, customer-critical environment
- Managed cross-functional coordination between operations, field service, and customer support teams, ensuring seamless execution of conversion projects and alignment with client expectations and business performance goals
- Strengthened operational reliability and customer satisfaction by implementing structured service standards, performance tracking, and continuous improvement practices across parts management and technical fulfillment functions
Operations Manager - Field Service - Mountain Region
Aristocrat
Las Vegas, Nevada
03.2017 - 03.2020
- Led multi-state field service operations across the Mountain Region, overseeing distributed technical teams and ensuring consistent, high-quality service delivery to gaming customers across diverse and high-demand markets
- Managed and developed a team of field service technicians, driving performance, accountability, and service excellence while building a strong operational culture focused on responsiveness, quality, and customer satisfaction
- Optimized field service processes and resource allocation to improve service efficiency, reduce downtime, and enhance overall customer experience across a geographically complex operating environment
- Collaborated cross-functionally with operations, supply chain, and customer support teams to ensure seamless issue resolution, effective parts utilization, and alignment with broader operational and service delivery objectives
Sr. Distribution Manager
Aristocrat
Las Vegas, Nevada
04.2016 - 03.2017
- Directed all inbound, outbound, and production line distribution operations, ensuring efficient material flow, accurate inventory management, and timely fulfillment to support high-volume gaming operations
- Implemented process improvements and operational controls that enhanced distribution efficiency, reduced errors, and improved overall service quality for internal and external stakeholders
- Managed cross-functional coordination between warehouse, field service, and production teams, aligning logistics and distribution activities with broader organizational objectives
- Built and mentored distribution and logistics staff, fostering a high-performing team environment focused on accountability, operational excellence, and continuous improvement
Manager, Part & RMA Support
Aristocrat
11.2013 - 04.2016
- Managed end-to-end parts and RMA (Return Merchandise Authorization) operations, ensuring efficient processing, quality control, and timely resolution of hardware returns to support uninterrupted service delivery across field operations
- Optimized reverse logistics and parts management processes, improving turnaround times, reducing operational bottlenecks, and enhancing overall service reliability in a high-volume gaming environment
- Led cross-functional coordination between field service, distribution, and technical teams to streamline issue resolution, ensure accurate parts allocation, and maintain alignment with customer service expectations
- Developed and mentored operational teams, driving performance, accountability, and continuous improvement while reinforcing service standards and operational consistency across support functions
Master Scheduler
Aristocrat
05.2012 - 11.2013
- Led production planning and scheduling operations, aligning demand forecasts with manufacturing capacity to ensure efficient, on-time delivery of gaming hardware and system components across multiple distribution channels
- Optimized scheduling processes and inventory planning strategies to improve operational efficiency, reduce lead times, and support high-volume production requirements in a fast-paced, customer-driven environment
- Collaborated cross-functionally with supply chain, procurement, and operations teams to balance demand variability, mitigate supply risks, and maintain continuity across production and fulfillment workflows
- Strengthened operational visibility through data-driven planning and performance tracking, enabling more accurate forecasting, improved resource allocation, and enhanced alignment with broader business objectives
Education
Associate's degree - Business, Management, Marketing, and Related Support Services
Aakers Business College
Skills
- Strategic Thinking
- Executive Presence
- Stakeholder Management
- Team Leadership
- Change Leadership
- Analytics
- Customer Focus
- Parts Operations
- Reverse Logistics
- Operations Strategy
- Process Improvement
- Demand Planning
- Scheduling
- KPIs
- Client Ops
- P&L Leadership
- Supply Chain
- Field Service
- Fulfillment
- Distribution
- Global Ops
Websites
Certification
- Finance for Non-Financial Managers
- Delegating Tasks
- How to Make Strategic Thinking a Habit
Current Position
Sr. Director of Operations - LVIC, Aristocrat
Hrj Id
#HRJ#3724bf06-d511-43a2-b8a4-57ca088a2952#
Timeline
Senior Director Of Operations
Aristocrat
07.2022 - Current
Director - EPROM, Parts & Conversions
Aristocrat
03.2020 - 07.2022
Operations Manager - Field Service - Mountain Region
Aristocrat
03.2017 - 03.2020
Sr. Distribution Manager
Aristocrat
04.2016 - 03.2017
Manager, Part & RMA Support
Aristocrat
11.2013 - 04.2016
Master Scheduler
Aristocrat
05.2012 - 11.2013
Associate's degree - Business, Management, Marketing, and Related Support Services
Aakers Business College