DAVIDSON LAWOYIN
Summary
Detail-oriented professional with expertise in data entry, data mining, and web research. Proficient in calendar and email management, record-keeping, and task prioritization. Demonstrates strong time management and problem-solving skills, complemented by exceptional customer service, with experience in live chat and phone support, aiming to leverage these skills to enhance operational efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work history
Executive Assistant
Lolu Farms
06.2025 - 02.2026
- Provided high-level executive support through effective calendar and inbox management, enabling streamlined decision-making and prioritisation.
- Conducted web research and data mining for projects, delivering accurate information that directly informed executive decisions.
- Performed data entry tasks with 99.8% accuracy, processing 1,200 records weekly, enhancing reporting efficiency and data reliability.
- Provided exceptional customer service, resulting in increased client satisfaction.
Customer Support Representative
Lolu Farms
01.2021 - 12.2024
- Delivered customer support to 100+ clients weekly via email and phone, maintaining excellent communication and 95% satisfaction.
- Prioritized and resolved high-volume inquiries, reducing response times by 30% and enhancing customer satisfaction.
- Processed inbound customer calls, providing information on service or product upgrades
- Processed inbound customer calls, providing information on service or product upgrades
Education
BSc - Computer Science
Catholic University of Ghana
SunyaniALX Virtual Assistant Training
05.2025 - 07.2025
Skills
- Data Entry & Data Mining
- Web Research
- Calendar & Email Management
- Record-Keeping
- Task Prioritization
- Time Management
- Customer Service
- Problem-Solving
- Live Chat & Phone Support
Timeline
Executive Assistant
Lolu Farms
06.2025 - 02.2026
ALX Virtual Assistant Training
05.2025 - 07.2025
Customer Support Representative
Lolu Farms
01.2021 - 12.2024
BSc - Computer Science
Catholic University of Ghana