Former Customer Service Representative turned full time WEB 3 Community Moderator/Manager with extensive experience within a diverse pallette of industries. Solid team player with upbeat, positive attitude and proven skill in engaging and creating vibrant community interactions. Motivated to maintain active community chats, community support, chat regulation and customer satisfaction. Articulate, enthusiastic and results-oriented with demonstrated passion for building and cultivating vibrant communities.
Hi, I’m
Ferb
Community moderator
Port Harcourt
Summary
Overview
4
years of professional experience
Work History
Cudos MarketsRemote
Community Moderator
03.2023 - Current
Job overview
- Developed key operational initiatives to drive and maintain substantial community growth.
- Developed and implemented engaging events for prospective and established members.
- Developed and implemented unique and engaging activities for community.
- Regulated Chat content across all discord channels.
- Community support, queries and Tickets handling.
Cubist CollectiveRemote
Creative Writer
07.2022 - Current
Job overview
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
- Curated Interviews with Project Founders for Authentic Articles for the Cubist community.
Soul Dogs NFTRemote
Community Manager
02.2022 - 03.2023
Job overview
- Increased customer engagement through events, games and Discord activities.
- Developed graphics for every event I hosted.
- Regulated chat content in across all discord channels.
- Developed multiple community growth operations and initiatives.
MTN communicationsPort Harcourt
Customer Care Representative
08.2019 - 04.2021
Job overview
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with queries and inquiries
Ninja WalletRemote
Community Manager
09.2022 - 01.2023
Job overview
- Planning and Hosting Community Events and Games
Education
Rivers State University Rivers State, Nigeria
Bachelor of Science from Geophysics
11.2022
University Overview
Skills
- Excellent Communication
- Teamwork and Collaboration
- Community Engagement
- Creative writing
- Blockchain Explorer
- Community Support
- Games and Events Planning
- Chat and content regulation
- Discord Bots Expert
- Microsoft Proficiency
Timeline
Community Moderator
Cudos Markets
03.2023 - Current
Community Manager
Ninja Wallet
09.2022 - 01.2023
Creative Writer
Cubist Collective
07.2022 - Current
Community Manager
Soul Dogs NFT
02.2022 - 03.2023
Customer Care Representative
MTN communications
08.2019 - 04.2021
Rivers State University
Bachelor of Science from Geophysics
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