David Edoh
Senior Sale Manager
Mararaba
Summary
Results-driven Guest Relations Professional specializing in hospitality and guest services. Expert in enhancing guest experiences, resolving inquiries and complaints, and managing front-office operations. Strong communicator with proven problem-solving and organizational skills, committed to driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
National Youth Service Corps (NYSC)
01.2023
- Participated in community development activities.
- Supported administrative and community (PPA) tasks.
- Key Responsibilities
Supervisor
Smart Residence Limited
Abuja
01.2024 - 01.2026
- Deliver exceptional customer and guest experiences.
- Handle guest inquiries, requests, and complaints professionally.
- Coordinate guest check-ins and check-outs.
- Maintain positive relationships with residents and visitors.
- Support administrative and operational activities.
- Ensure resolution of customer concerns.
- Responsibilities: Guest Relations
- Achievements: Improved guest satisfaction through prompt service delivery.
- Successfully resolved customer complaints while maintaining professionalism.
Assistant Manager
Duchess Villa Apartment
Abuja
01.2020 - 01.2023
- Coordinated guest accommodation and service requests.
- Managed staff schedules and operational activities.
- Ensured excellent guest service standards.
- Assisted with customer relationship management.
- Maintained occupancy and guest satisfaction records.
- Responsibilities: Guest Relations
- Achievements: Enhanced guest retention through quality service delivery.
- Contributed to smooth operational efficiency and team performance.
Education
Higher National Diploma (HND) - Business Administration and Management
Federal Polytechnic Nasarawa
Nasarawa StateNational Diploma (ND) - Business Administration and Management
Akperan Orshi Polytechnic
Senior Secondary School Certificate - undefined
Odugbo Community Secondary School
OdugboFirst School Leaving Certificate - undefined
LGEA Olekeke Edikwu
Skills
Guest RelationsCustomer Experience ManagementMicrosoft Excel and PowerPointTeamwork and collaborationProblem-solvingCustomer Experience ManagementMicrosoft Excel and PowerPointTeamwork and collaborationProblem-solvingAttention to detailCustomer Experience ManagementMicrosoft Excel and PowerPointTeamwork and collaborationProblem-solvingAttention to detailExcellent communication
Customer Experience Management
Microsoft Excel and PowerPoint
Teamwork and collaboration
Problem-solving
Attention to detail
Excellent communication
Timeline
Supervisor
Smart Residence Limited
01.2024 - 01.2026
National Youth Service Corps (NYSC)
01.2023
Assistant Manager
Duchess Villa Apartment
01.2020 - 01.2023
First School Leaving Certificate - undefined
LGEA Olekeke Edikwu
Senior Secondary School Certificate - undefined
Odugbo Community Secondary School
National Diploma (ND) - Business Administration and Management
Akperan Orshi Polytechnic
Higher National Diploma (HND) - Business Administration and Management
Federal Polytechnic Nasarawa
References
Available upon request.
Core Competencies
- Guest Relations Management
- Customer Service Excellence
- Guest Experience Enhancement
- Complaint Resolution
- Front Desk Operations
- Client Relationship Management
- Communication Skills
- Hospitality Operations
- Team Collaboration
- Administrative Support
- Conflict Resolution
- Time Management
- Report Writing