DAVID CHUKWUGOZI EM ORUMADE
new,Lagos
Summary
Results-driven professional with expertise in strategic planning, financial analysis, and project management. Demonstrates proficiency in data modelling, data visualisation, and quality assurance to drive business success. Adept at requirements gathering and risk management, ensuring seamless execution of projects. Utilises CRM tools effectively to enhance customer relationships and streamline operations. Career goal: to leverage analytical skills and strategic insight to contribute to organisational growth and innovation.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Sales Support Representative (part-time)
Affordable Rent to Own
Tucson
01.2025 - 05.2026
- Conducted customer outreach to generate interest in rent-to-own properties, driving high conversion rates.
- Guided customers through the registration process, ensuring they had full access to property listings.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Maintained accurate records in CRM systems, supporting smooth customer experiences and follow-ups.
- Remote
- Streamlined sales processes by providing administrative support to sales team.
- Maintained up-to-date knowledge of industry trends thereby contributing positively towards team brainstorming sessions and strategy development.
- Increased customer satisfaction by addressing and resolving customer issues in a timely manner.
- Contributed to annual sales targets by supporting field representatives during client meetings.
Sales expert
Next Insurance
California, USA
02.2022 - 05.2023
- Utilise diagrams and graphs to Visualise data in simple ways and communicate with stakeholders clearly & effectively, improving communication clarity and effectiveness by 28%.
- Develop detailed business requirements by analysing, interpreting, and manipulating data sets related to the employer's business while improving data accuracy by 25%.
- Analyse financial data to identify the relationship between operations and payment trends and develop custom reports to analyse financial, operating, and billing processes.
- Implement advanced analytics and operationalise business intelligence programmes to identify opportunities and strengths, achieving a 20% increase in the timeliness and accuracy of insight.
- Increased brand visibility through innovative marketing strategies.
- Stayed abreast of competitor activities and adjusted strategies accordingly for competitive edge.
- Trained junior staff in best practice sales methods for consistent performance across the team.
ISA|APPOINTMENT SETTER
Specialty Life Insurance
Ontario, Canada
04.2021 - 08.2022
- Follow up on stock of all my respective outlets.
- Give basic knowledge on product training to promoters.
- Follow up with daily sales, collate at the close of business and send to my line manager.
- Supervise and ensure sales and market growth.
- Support promoters with activation, gift items and training.
- Make sure that promoters are at stores at all time.
- Make sure at all time there is availability of stock.
- Dealt with customer complaints promptly, ensuring satisfaction.
- Established rapport with clients, fostering long-term relationships.
- Handled customer inquiries with respect and professionalism.
Education
BSc. - Information and Communication Technology
SAINTE FELICITE University
Appapa, Benin Republic 02.2016 - 09.2020
Skills
- MS Word
- Strategic Planning
- Data Cleaning
- Time Management
- Financial Analysis
- Data Modelling
- Project Management
- Data Visualisation
- Quality Assurance
- Requirements Gathering
- Risk Management
- Proficient in CRM Tools
Affiliations
- Customer Care/ Support
- Appointment Setter
- Virtual Assistance
Timeline
Sales Support Representative (part-time)
Affordable Rent to Own
01.2025 - 05.2026
Sales expert
Next Insurance
02.2022 - 05.2023
ISA|APPOINTMENT SETTER
Specialty Life Insurance
04.2021 - 08.2022
BSc. - Information and Communication Technology
SAINTE FELICITE University
02.2016 - 09.2020