David Adeyefa
lagos
Summary
An accomplished IT student, pursuing Infomation Technology, eager to apply knowledge and gain practical experience. Experienced in working in team environments. Reputation for hard work, punctuality, and willingness to learn new things.
Driven IT Support Assistant with robust problem-solving and communication skills. Demonstrates proficiency in troubleshooting technical issues and delivering exceptional customer support. Committed to enhancing operational efficiency and ensuring seamless user experiences.
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
IT support assistant
Able God Computer Institute
Lagos
2022.02 - 2023.05
- Improved system efficiency by conducting regular software updates and patches.
- Oversaw inventory of IT assets, maintaining accurate records.
- Troubleshot network connectivity issues, enabling uninterrupted workflow.
- Coordinated with vendors for equipment procurement, ensuring cost-effective solutions.
- Installed and configured computer systems for optimised performance.
- Conducted staff training sessions, enhancing overall IT literacy within the company.
- Offered IT support during key meetings and events.
- Trained staff to navigate systems and update databases.
- Provided after-hours IT support for management team members.
- Installed audio-visual devices, from projectors to video casting equipment.
- Explained technical concepts using clear and concise language.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Answered user questions about hardware and software operation to help resolve problems.
IT manager
Health Save Pharmacy
lagos , merian
2020.12 - 2021.03
- Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
- Ensured secure data management with robust cybersecurity measures.
- Developed strategic plans, leading to improved IT infrastructure.
- Devised customised IT solutions based on departmental needs, enhancing operational effectiveness across the board.
- Trained staff members in new technologies, enhancing overall technical proficiency.
- Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
- Maintained updated inventory of all IT assets; facilitated efficient asset management.
- Upgraded hardware and software regularly for optimised systems performance.
- Maintained system security through regular testing and servicing.
- Installed new technologies without disrupting workflow.
- Recommended upgraded technologies to meet evolving business requirements.
- Managed technology resources within department budgets.
- Analysed system and software requirements to meet operational needs.
IT support assistant
Richez Gaming Institute
Lagos
2019.02 - 2020.02
- Installed and configured computer systems for optimised performance.
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
- Handled the migration of data during system upgrades smoothly.
- Assisted in new software implementation projects, resulting in improved productivity.
- Contributed to business continuity plans, safeguarding vital data.
- Resolved hardware malfunctions to prevent work disruption.
- Trained staff to navigate systems and update databases.
- Provided after-hours IT support for management team members.
Education
BSC - Information Technology
University OF Technology Akure-Àkúrẹ́
2023.09 - 2026.04
Skills
- Customer service
- Leadership
- Maintenance
- Organizational skills
- Communication skills
- Adaptable to new technologies
- Patience with end users
- Resolving conflicts professionally
- Maintaining professional composure
- Self-Motivation in Remote Work
- Innovative approach to solutions
- Empathy for user frustrations
- Understanding diverse cultural sensitivities
- IT service management
- Communication clarity
- Patience with users
- Initiative taking
- Communication proficiency
- Customer Service
- Team Leadership
- Computer literacy
- Emotional intelligence
- Project Management
Certification
- Prevention of sexual harassment and abuse of authority(2021 version)
- August 2024 to Present
- Successfully completed
- By UN & UN agencies
- How to provide initial support to survivors of gender-based violence (GBV)
- How to provide initial support to survivors of gender-based violence (GBV) by IOM, UNHCR, UNFPA and UNICEF
- Jobberman Soft Skill Training
- September 2022 to Present
- Certificate In Project Management For Non Project Managers
Languages
English - Fluent
Advanced (C1)
Yoruba - Native
Native
Spanish - Beginner
Beginner
Affiliations
- Gaming
- Watching movies
- Listening to music
- Sleeping
- Taking long walks
- Sight seeing
- Lending a hand
References
References available upon request.
Personal Details
- Currently Employed: No
- Highest Level of Education: Undergraduate
- Industry: IT Operations & Helpdesk, Information Technology, Management, Project Management, Quality Assurance
Timeline
BSC - Information Technology
University OF Technology Akure-Àkúrẹ́
2023.09 - 2026.04
IT support assistant
Able God Computer Institute
2022.02 - 2023.05
IT manager
Health Save Pharmacy
2020.12 - 2021.03
IT support assistant
Richez Gaming Institute
2019.02 - 2020.02