Emerging payments & digital currencies
DAVID ADEMOLA
Product Manager
Summary
CAREER OBJECTIVE: Getting involved in a challenging and intellectually stimulating environment, with a culture of teamwork, merit, and value for integrity to build a successful career by contributing my skills, knowledge, and personal traits in achieving the organizational growth, productivity and efficiency.
PROFESSIONAL SUMMARY: Professional with expertise in product management, products/technical supports & sales. Experienced in gathering needs and detailing current and future procedures from internal and external stakeholders. Efficient in collaboration with technology and key stakeholders to deliver value and meet consumer needs.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Product Manager, USSD & Virtual Acceptance
PremiumTrust Bank
08.2022 - Current
- Built the architecture and outlined all process flows for PremiumTrust Bank USSD product (*858#).
- Liaised with relevant stakeholders (licensed aggregator, Regulator - NCC &CBN) and successfully launched the USSD product.
- Drove business performance & acquired 5,000 users in 4 months. Drove transactional metrics at an average growth rate of 110% month on Month.
- Launched the NQR, Virtual account & Payment gateway business
- Prioritized roadmap in order to achieve product goals and metrics.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated project planning and execution with team members and team leads.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Boosted customer base penetration using creative promotional approaches.
- Developed product documentation to communicate upcoming features and products to internal teams.
Online Acquiring Manager
Opay
02.2022 - 07.2022
- Product development, product support & management of Local team for Opay's ecommerce product (SaaS model).
- Experience dealing with technological client escalations around the payment gateway and presenting issues and concerns in a straightforward, clear and concise way manner
- Collaboration with several stakeholders on product development and effective management of the online acquiring portfolio
- Management of existing partners to deepen relationship and drive business growth along all transactional metrics
- Acquisition of merchants to grow the online acquiring portfolio.
- Increased customer satisfaction by resolving issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Product Manager
Sterling Bank PLC
06.2021 - 02.2022
- Formulation and implementation of strategies to drive merchants’ acquisition as well as volume and value of transactions.
- Coordinated project planning and execution with team members and team leads.
- Managed and provided support fro customers for issues relating to the NIP inward platform.
- Collaboration with technology Business segments and partners (third parties) to drive product development to ensure value creation and profitability.
- Conduction of training and campaigns to drive product awareness and sales
- Support for client related issues on several FINTECHs and OFIs solutions (wallet payments, NIP, CashOut services).
- Achieved a 24% increase in transaction value and 21% in fee income over 6 months.
- Collected customer requirements, directed testing and conducted continuous evaluations.
- Maintained positive vendor relations to build strong partnerships.
Product Manager
Ecobank Nigeria Limited
02.2019 - 06.2021
- Managed the Web Acquiring product effectively, which led to >500% increase across required metrics (Volume, value, income)
- Implementation of CyberSource payment gateway for Ecobank Nigeria in collaboration with Group stakeholders
- Development and execution of strategies that drove merchants’ acquisition, meeting their business needs and financial objectives
- This led to over a 100% increase in merchants’ acquisition
- Data-driven root-cause analysis for cost-cutting and effective resolution.
- Provided support to customers on the payment gateway (MPGS) during and post integration.
- Product development initiatives to ensure value creation and profitability
- Continually conducted bank wide training of the business segment on the Web Acquiring Product to create awareness and effectively drive sales
- Reporting and monitoring of merchant collections to avoid drop in collections and Market share
- Constant monthly product reviews and industry surveys to ensure profitability of the Web Acquiring product
- Established a working relationship with internal support teams and the card schemes to ensure protection of the payments ecosystem & prompt resolution of issues.
Cash Management Sales Officer
Ecobank Nigeria Limited
11.2018 - 02.2019
- Drove acquisition of payments and collections products by commercial banking customers
- Effectively informed product managers of possible product improvements and changes to ensure the bank’s products meets market needs
- Supported the product Managers and business segments in products adoption
- Developed lasting relationship with customers across business segments to ensure retention and usage of the bank’s products
- Review of competitors’ products to determine product benefits and shortfalls
- Developed in-depth knowledge of the bank’s payments, collections & remittance products.
Graduate Associate
Ecobank Nigeria Limited
02.2018 - 11.2018
- Introduced to banking principles
- Worked with various teams on Product development.
Education
West African Senior School Certificate Examination -
Word of Faith Group of Schools, Abuja, Nigeria
Nigeria 09.2004 - 07.2010
Bachelor of Science (B.Sc.) - Physics
University of Lagos
Nigeria 09.2011 - 03.2015
Masters in Business Administration -
Nexford University
(Washington DC, United States) 08.2021 - 02.2023
Skills
Excellent knowledge of payments
undefinedInterests
Poverty eradication
Football/video games
Timeline
Product Manager, USSD & Virtual Acceptance
PremiumTrust Bank
08.2022 - Current
Online Acquiring Manager
Opay
02.2022 - 07.2022
Masters in Business Administration -
Nexford University
08.2021 - 02.2023
Product Manager
Sterling Bank PLC
06.2021 - 02.2022
Product Manager
Ecobank Nigeria Limited
02.2019 - 06.2021
Cash Management Sales Officer
Ecobank Nigeria Limited
11.2018 - 02.2019
Graduate Associate
Ecobank Nigeria Limited
02.2018 - 11.2018
Bachelor of Science (B.Sc.) - Physics
University of Lagos
09.2011 - 03.2015
West African Senior School Certificate Examination -
Word of Faith Group of Schools, Abuja, Nigeria
09.2004 - 07.2010
Similar Profiles
Weyinmi OtumaraWeyinmi Otumara
Head, IT Governance at PremiumTrust Bank LimitedHead, IT Governance at PremiumTrust Bank Limited
Clay BittnerClay Bittner
President at Hill Bank & Trust Co./Columbus State BankPresident at Hill Bank & Trust Co./Columbus State Bank
Shawn BleileShawn Bleile
Commercial Relationship Manager at First Security Bank / Big Sky Western BankCommercial Relationship Manager at First Security Bank / Big Sky Western Bank