Daniel Otaru Ajanaku
Product Management, Digital Banking, Information Technology
Kubwa,Abuja
Summary
A diligent business data analyst with rich experience in banking, predominantly in the areas of E-Business product development, management, and operations. Possessing comprehensive business & technical experience leveraging on emerging technologies, e-commerce products, mobile and social media computing to create a more dynamic enterprise. Also, possess strong identifications in streamlining operations, developing market research and industry analysis while serving as a catalyst for growth, expansion and improving quality of service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead, E-Business Group
TAJBank Ltd.
01.2020 - Current
- Established and developed the strategy for the principal onboarding of the bank on the Mastercard Network and subsequent go live of the product upon project completion.
- Established and developed strategies in conjunction with the Group Head to set up and effectively manage the Group’s unit such Digital Banking, USSD Banking, Internet Banking, ePayments and eCollections product.
- Established the Cards & Digital Business team with core responsibility of managing the Card Business portfolio of the bank such as Verve, Mastercard and AfriGO.
- Developed and established the Agent Banking portfolio of the bank in collaboration with both internal and external stakeholders for successful kick off and effective growth of the business.
- Establish the POS merchant business unit with major focus to merchant acquisition, support, and business improvement.
- Drive the banks focus on the aspect of collections with the goal of growing and sustaining business for the bank.
- Assist the Group Head in driving the Group’s strategy in growing the bank’s financial inclusion drive in the areas of the Bank’s coverage across the country.
- Provide support to other business development groups with the aim of cross selling the bank’s collection platform.
- Liaise with industry aggregators to integrate TAJBank on the various platforms to drive digital presence while growing industry market share.
- Ensure process optimization to maximize revenue generation and income assurance for the group and the bank.
- Vendor onboarding and management to ensure prompt and strategic service delivery in compliance with agreed SLA details.
Product Management Officer, E-Payment & E-Collections
Unity Bank Plc.
10.2018 - 01.2020
- Continually benchmark the effectiveness and efficiency of Payment and Collection Services against historical performance and best practice by identifying opportunities for improvement in processes to drive customer satisfaction and mitigate the risk of payment fraud.
- Enrollment and management of customers on the payment platform which includes both Retail and Corporate Internet Banking, Corporate Pay, NAPs/NIP, and other payment platforms with deployment of security added services e.g., Hard/Soft token.
- Drive bank branch collections of various collection platforms like PayArena, PayDirect, Remita, PayOutlet, IGR and School collections.
- Interacting with customers to provide first level support in the usage and appreciation of deployed payment or collections platform.
- Support the efficient operation of the sales team by ensuring flexibility and bringing about process and product improvement to meet changing demands.
- Raise change management document targeted at improving business process and revenue generation to deliver high-quality frontline service.
- Ensure all payments or collections processed via the bank’s approved platforms are transmitted promptly and accurately, thereby ensuring that appropriate procedures, SLAs, and TAT are complied with.
- Ensuring that strategies and product campaigns implemented will drive the adoption of the bank’s E-Payment and e-collections platforms across the target market. Conduct training and staff awareness sessions to improve product knowledge.
- Liaise with both internal and external service providers and users to ensure that smooth, efficient, and timely support is rendered and ensure customer satisfaction because of prompt resolution of issues.
- Ensure 24/7 service uptime and responsive e-customer service helpdesk on any issues around the E-Payment banking platform and undertake any other duty assigned by the divisional head.
Product Management Officer, ATM Business/E-Business Group
Unity Bank Plc.
03.2015 - 09.2018
- Conduct business analysis around the efficiency and profitability of ATM with major emphasis on expansion of pool coverage.
- ATM Business Management which includes site identification, selection, procurement, and deployment of ATMs in conjunction with vendor management in ensuring productivity of the ATMs.
- Liability generation by the provision of Value-Added Services in the process of onboarding of new card schemes, 3rd party ATM co-acquiring schemes and ATM conflict, reconciliation, and issue resolutions.
- Project deployment and implementation like ATM Cardless Withdrawal, Card scheme co-acquiring, ATM monitoring solution, Domain network migration and Remote Agent installation.
- Technical support in the form of First Level Maintenance to guarantee availability of ATM both on and off-peak periods. Support provision with the use of Postilion Office by liaising with ATM custodians at various locations to maximize efficiency and uptime of the ATMs.
- Report rendering and MIS analysis for business planning and projections with in-depth analysis of ATM transactions. Also, articulate ATM deployment business plan for the bank on an annual basis.
- Perform cost benefit, risk analysis, and negotiate pricing with vendors to optimize profitability and breakeven period for ATMs and manage vendor relationships with regard to SLA and ensure full compliance.
- Liaise with branches and other units of the bank to identify opportunities in growing the ATM business of the Bank.
- Undertake value and behavioral segmentation to drive the Bank's Retail strategies with respect to revenue mobilization and customer transactions via the ATM.
Product Management Officer, POS/Merchant Services
Unity Bank Plc.
07.2014 - 03.2015
- POS Business Management which includes identification and onboarding of customer, Configuration and prepping of POS terminals for both old and prospective merchants.
- Liability generation in the encouragement of high value transactions.
- Vendor relationship management in the form of liaising with NIBSS, PTSP, PTSA and PTAD to ensure the maximum uptime connectivity and high transaction success rate on deployed POS terminals.
- Provide technical support in the form of First Level Maintenance to guarantee the availability of POS both on and off-peak periods.
- MIS analysis and Report rendering for business review, planning and projections and, liaising with merchants to boost confidence in the usage of deployed POS terminals.
- Onboarding and deployment of Value-Added Services in the form of customized POS terminals to suite special merchant’s request.
- Daily Monitoring of top performing merchants to drive for more valued transactions.
- Reactivation of idle/inactive terminals to improve the bank’s active deployed terminals.
NYSC Member
Government Secondary School, Danhassan
Kura, Kano State
03.2013 - 02.2014
- Mathematics Subject for JSS1 – JSS3.
- Computer Science for SS1-SS3.
Internship
National Centre for Agricultural Mechanization
, Kwara State
08.2011 - 01.2012
- Computer installation, troubleshooting and repairs.
- Network troubleshooting and repairs.
- End user support and management.
Education
MIT - Information Technology
Nigerian Defence Academy
12.2025
B. Tech. - Mathematics and Computer Science
Federal University of Technology Minna
12.2012
West Africa Senior School Certificate Examination - undefined
NIOMP Staff Secondary School
07.2005
Skills
- Product management
- Agent Banking portfolio Management
- Leadership and People management
- Data analysis
- Business Intelligence
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Postilion Office Proficiency
- ATM configuration, activation, and support
- POS terminal prepping, deployment, and support
- Merchant management
- E-Banking Software management
- Programming Languages proficiency (Microsoft Visual Basic, Python)
- Administrative, organizational, and managerial skills
- Project Management
Certification
- Certified Six Sigma (Master Black Belt), in view
- Mastercard Certified Professional in Digital Payments, 2022
- E-Business Strategic Management, 2021
- Developing Leadership Competencies, 2021
- Professional Conduct and Ethics Certification, 2022, 2021
- Introduction to Product Management, Principles & Methodologies, 2019
- Change Management Workshop, 2019
- Certified Six Sigma White Belt, 2018
- Certified Digital Marketing Professional, 2017
- Associate Member, Institute of Credit Administrator, 2016
- Member, Chartered Institute of Banking of Nigeria
Personal Information
- Date of Birth: 21st May 1988
- Gender: Male
- Marital Status: Married
Timeline
Team Lead, E-Business Group
TAJBank Ltd.
01.2020 - Current
Product Management Officer, E-Payment & E-Collections
Unity Bank Plc.
10.2018 - 01.2020
Product Management Officer, ATM Business/E-Business Group
Unity Bank Plc.
03.2015 - 09.2018
Product Management Officer, POS/Merchant Services
Unity Bank Plc.
07.2014 - 03.2015
NYSC Member
Government Secondary School, Danhassan
03.2013 - 02.2014
Internship
National Centre for Agricultural Mechanization
08.2011 - 01.2012
MIT - Information Technology
Nigerian Defence Academy
B. Tech. - Mathematics and Computer Science
Federal University of Technology Minna
West Africa Senior School Certificate Examination - undefined
NIOMP Staff Secondary School
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