Danielle R. Carter
Austin
Summary
Assisted clients by providing high-quality support in remote and onsite settings. Managed live chat communications and maintained CRM documentation. Coordinated schedules and supported internal departments to resolve customer concerns efficiently.
Overview
7
7
years of professional experience
Work History
Remote Customer Experience Representative
Southwest Client Services
Austin, TX
04.2023 - Current
- Provide real-time customer assistance via live chat and email platforms
- Maintain accurate service records within CRM tracking systems
- Support escalation routing for technical and billing inquiries
- Coordinate with distributed support teams across multiple departments
- Consistently meet internal response-time performance targets
Operations Support Coordinator
Capital Area Business Support Group
Austin, TX
02.2021 - 03.2023
- Managed internal scheduling and appointment coordination processes
- Maintained digital filing systems and operational documentation
- Assisted leadership staff with reporting and spreadsheet tracking
- Supported onboarding logistics for new support personnel
- Improved document tracking accuracy through workflow updates
Client Services Assistant
Hill Country Retail Solutions
Round Rock, TX
07.2019 - 01.2021
- Assisted customers through in-store and online service channels
- Processed transactions, returns, and customer account updates
- Maintained compliance with documentation standards
- Supported supervisors with daily operational reporting tasks
Education
Associate of Applied Science - Office Administration
Austin Community College
Austin, TexasSkills
- Live Chat & Email Support Operations
- Customer Experience Coordination
- CRM Documentation (Zendesk, HubSpot, Salesforce)
- Remote Collaboration Tools (Zoom, Teams, Slack)
- Administrative Workflow Support
- Data Entry & Records Management
- Calendar & Appointment Scheduling
- Microsoft Office & Google Workspace
- Issue Resolution & Escalation Handling
References
Available upon request
DIGITAL & TECHNICAL TOOLS
- Salesforce, Zendesk, HubSpot
- Microsoft Word, Excel, Outlook
- Google Docs, Sheets
- Zoom, Microsoft Teams, Slack
PROFESSIONAL AVAILABILITY
- U.S. Citizen with valid State Identification
- Valid Driver’s License
- Available for Remote Roles
- Available for Onsite Roles
- Available up to 30 Hours Weekly
- Flexible weekday availability
Languages
English
Bilingual or Proficient (C2)
Timeline
Remote Customer Experience Representative
Southwest Client Services
04.2023 - Current
Operations Support Coordinator
Capital Area Business Support Group
02.2021 - 03.2023
Client Services Assistant
Hill Country Retail Solutions
07.2019 - 01.2021
Associate of Applied Science - Office Administration
Austin Community College