Spearheaded the deployment and sales of digital banking solutions, including Virtual Payment Solutions (VPS), Point of Sale (POS), and Amphicard, driving financial inclusion and business growth
Developed and implemented strategic sales initiatives, driving adoption of digital payment tools for businesses across multiple sectors
Collaborated with product and IT teams to enhance transaction security and optimize user experience
Facilitated fintech partnerships for Yyenza and Shara Co, working closely with clients and merchants to scale digital transactions and improve payment infrastructure
Managed a diverse portfolio of high-net-worth clients, providing tailored financial solutions for business growth and operational efficiency
Led enterprise-level client onboarding, securing PAC Holdings N4B facility and BOD Payments N3B facility, boosting the bank's balance sheet
Assigned tasks to developers and curated sprints to streamline development cycles
Conducted weekly stand-up meetings to track project milestones and ensure timely deliverables
Collaborated with cross-functional teams to drive execution and delivery of AR-driven experiences
Digital Banking Solutions & Product Expansion
Zenith Bank PLC
Lagos, Nigeria
07.2022 - 12.2022
Drove the adoption of digital payment solutions such as Zenith Bank Scan to Pay, Zenith Internet Banking, and Z-Mobile App among SMEs and enterprise clients
Led strategic marketing initiatives, leveraging the SME sales team to drive product penetration for Zenith Bank POS Terminals, Zenith eToken, and Zenith GlobalPAY
Enhanced product expansion strategies, ensuring target customers were onboarded and trained on digital banking products
Collaborated with internal teams to improve user experience and increase adoption rates across various digital channels
Project Management Intern
VZY
03.2022 - 05.2022
Assisted in the end-to-end project management of VZY's deployment before its full market launch
Coordinated workflows across teams, ensuring timely execution of key milestones
Performed market research and competitor analysis to support the product development team
Contributed to user testing and feedback collection, refining the platform based on early user insights
Administrative & Project Support
The Ministry of Women Affairs & Social Inclusion
Ibadan, Nigeria
04.2021 - 01.2022
Project Coordination: Assisted in executing government-led social initiatives with multiple stakeholders
Process and Workflow Management: Managed documentation, reporting, and communication between teams
Education
Bachelor of Science (B.Sc) - International Relations & Diplomacy
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
Relationship Manager / Small Business Consultant (Officer) at Bank of AmericaRelationship Manager / Small Business Consultant (Officer) at Bank of America