Daniel Kernyuy Lemfon

Investigated customer complaints regarding product quality or service rendered.
Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Ensured customer satisfaction through effective communication skills and problem resolution
techniques.
Responded to customer emails and phone calls promptly, courteously, and professionally.
Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Consulted with customers regarding needs and addressed concerns.
Upheld high standards of customer services by responding to inquiries, needs and problems.
Resolved issues with first call and escalated more complex issues to obtain necessary customer
support.
Delivered fast, friendly and knowledgeable service for routine questions and service complaint

• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Updated spreadsheets with statistical, financial and non-financial information.
• Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
• Improved the Company's online presence by designing and overseeing digital and ground marketing campaigns

• Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
• Proofread marketing collateral ahead of printing to eliminate errors.
• Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
• Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
• Gathered customer feedback through surveys and social media interactions, guiding improvements in product offerings and service.
• Increased brand visibility by developing and distributing marketing materials across various platforms.
• Monitored competitor activity, staying ahead of industry trends and identifying opportunities for growth.

• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Strengthened brand reputation through consistent positive interactions with customers both online and offline.
• Provided exceptional service during high-pressure situations, ensuring continued client trust despite challenges faced by the organization.
• Supported account managers by scheduling meetings, handling documentation, and coordinating communications between clients.
• Assisted in preparing comprehensive reports detailing key performance indicators related to customer satisfaction levels.
• Actively participated in weekly team meetings, sharing insights gleaned from daily interactions with customers.
• Maintained accurate records of client interactions, allowing for more informed decision-making regarding future sales efforts.