Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Oriazowan

Daniel Oriazowan

Tech Consultant
Lagos

Summary

As a tech consultant, I bring a personable and valuable approach to every engagement. I have over a decade of IT experience across multiple industries, including telecoms, payments, and education, with a strong background in customer service. My passion lies in utilizing technology to solve both human and digital problems, whether working independently or collaboratively as part of an exceptionally skilled team. I am committed to delivering innovative solutions that help my clients achieve their objectives and stay ahead in today's ever-changing digital landscape.

Overview

17
17
years of professional experience

Work History

Lead Frontend Engineer

Big Web Digital
Lagos
06.2020 - 02.2023
  • Led a team of frontend developers, provided technical guidance, mentoring, and ensured that the team is aligned with the project goals.
  • Designed and developed the frontend architecture, ensuring that it meets the performance, scalability, and maintainability requirements of the project.
  • Worked closely with project managers, designers, and other stakeholders to ensure that the frontend development aligns with project goals and timelines.
  • Reviewed the code of the frontend development team, ensuring that it meets the coding standards, is efficient, and maintainable.
  • Created and maintained technical documentation, such as design documents, coding standards, and architecture diagrams.
  • Stayed up-to-date with the latest frontend technologies, frameworks, and tools and evaluate their potential use in the project.
  • Troubleshot and solved complex technical problems that may arise during the frontend development process.

Head, Information Technology

Michelle and Anthony Consulting Limited
Ikeja
02.2019 - 03.2020
  • Managed information technology and computer systems for the company, ensuring their optimal performance.
  • Planned, organized, controlled, and evaluated IT and electronic data operations to ensure their efficiency and effectiveness.
  • Oversaw the company's cloud storage accounts to guarantee their protection and security.
  • Ensured the security of data, network access, and backup systems, and conduct system audits to assess their outcomes.
  • Coordinated IT activities to ensure data availability and network services with minimal downtime.
  • Responded to all computer-related issues and provide technical support to all staff members.
  • Performed daily system monitoring to verify the integrity and availability of all hardware, server resources, systems, and key processes.
  • Resolved escalated issues by serving as a subject matter expert on a wide range of issues related to the use of computers and the internet.
  • Mentored new team members on Agency Management Software in capturing, engaging, managing and documenting leads' progress.

Web Developer

Big Web Digital
Ikeja
01.2018 - 01.2019
  • Oversaw IT operations and supervised systems and IT staff, ensuring their optimal performance and adherence to best practices.
  • Directed the delivery of networks, development, and disaster recovery systems and processes to meet the company's business needs.
  • Supervised a team of developers and designers, providing guidance and support to ensure their effective performance.
  • Ensured the smooth delivery and operation of IT services by monitoring systems performance and implementing corrective actions when necessary.
  • Interacted with prospective clients to generate and qualify leads, promote the company's products and services, and foster long-term relationships.
  • Focused teams on developing innovative and cutting-edge approaches at all levels, leveraging effective resource allocation and strategic planning to meet business goals.

Customer Care Representative

Globacom Limited
Victoria Island
06.2015 - 01.2017
  • Managed over 100 inbound calls daily, addressed customer inquiries, and provided product and service information.
  • Built and maintained sustainable relationships with customer accounts through open and interactive communication, fostering trust and loyalty.
  • Generated tens of sales leads daily and promoted new products and services to prospective customers.
  • Handled customer complaints, providing appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
  • Supplied accurate, valid, and complete information to customers by using the right resources, methods, and tools.
  • Documented each customer interaction using Siebel's CRM software, ensuring accuracy and completeness.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service, enhancing customer satisfaction and loyalty.

Data Analyst

Globacom Limited
Victoria Island
02.2015 - 06.2015
  • Demonstrated exceptional performance by exceeding expectations in conducting data quality checks and analyzing over 10,000 customers' SIM registrations on a monthly basis.
  • Leveraged Microsoft Excel to analyze SIM registrations across Nigeria and proactively identified and resolved discrepancies to ensure compliance with regulatory requirements.
  • As a team leader, I distributed daily assignments to team members, providing guidance and support to ensure optimal performance.

Computer Engineer

DG Solutions
07.2013 - 01.2015
  • Performed periodic hardware analysis of computer hardware and software using available technology and testing tools to identify and resolve issues in a timely manner.
  • Designed, developed, and built computer hardware and software systems, utilizing advanced tools and technologies to enhance system performance and efficiency.
  • Updated and installed software systems to ensure optimal system performance and compatibility.
  • Responded to all computer-related issues promptly, provided technical support to all staff members and ensured minimal downtime.
  • Collaborated with cross-functional teams to implement new hardware and software systems, leveraging effective communication and project management skills.

Computer Engineer and Instructor

El-Shaddai Computer College
Iganmu
06.2006 - 09.2007
  • Troubleshot, repaired, and maintained over 50 computer systems, ensuring optimal functionality for 14 hours daily.
  • Analyzed computer systems periodically and updated software to enhance performance and security.
  • Ensured computer security against malware and phishing attacks, implementing effective security protocols and measures.
  • Interacted with prospective students daily, generated leads, and promoted the computer college's programs and offerings.

Education

BA - Philosopy

University of Benin

Diploma - Engineering and Networking

Hydatek Institute For Information Technology
Lagos
02.2006 - 08.2006

Skills

Cloud Computing

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Timeline

Lead Frontend Engineer

Big Web Digital
06.2020 - 02.2023

Head, Information Technology

Michelle and Anthony Consulting Limited
02.2019 - 03.2020

Web Developer

Big Web Digital
01.2018 - 01.2019

Customer Care Representative

Globacom Limited
06.2015 - 01.2017

Data Analyst

Globacom Limited
02.2015 - 06.2015

Computer Engineer

DG Solutions
07.2013 - 01.2015

Computer Engineer and Instructor

El-Shaddai Computer College
06.2006 - 09.2007

Diploma - Engineering and Networking

Hydatek Institute For Information Technology
02.2006 - 08.2006

BA - Philosopy

University of Benin

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Daniel OriazowanTech Consultant