Summary

Overview

Work History

Education

Skills

Timeline

DANIEL OKATA

Customer Service Representative

Victoria Island,Lagos State

Summary

Motivated Customer Service personnel with engaging personality and flexible approach. Prepared to bring abilities developed over two-year career to new results-driven team.

Overview

2

2

years of professional experience

8

8

years of post-secondary education

Work History

Waiter

Twinwaters

Victoria Island, Lagos

10.2021 - Current

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Stayed up-to-date on menu changes to help customers make food choices.

Wait Staff Member

Cabaret Avignnon

victoria Island , Lagos State

09.2019 - 02.2021

Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Science - Physics

Ahmadu Bello University , Zaria, Kaduna State.

11.2013 - 08.2021

Skills

Order accuracy

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Timeline

Waiter - Twinwaters

10.2021 - Current

Wait Staff Member - Cabaret Avignnon

09.2019 - 02.2021

Ahmadu Bello University - Bachelor of Science, Physics

11.2013 - 08.2021