Nkechi Kalu Uzo
Lagos
Summary
Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.
Overview
2
2
years of professional experience
Work History
General Virtual Assistant:Data Entry/Data Analyst
Sherpaverse Ltd
Remote
09.2023 - Current
- Developed and maintained detailed client records and confidential files.
- Assisted in the preparation of presentations, reports, and documents.
- Managed calendars, emails, and phone calls to ensure timely responses.
- Provided administrative support such as data entry, filing, scanning, photocopying.
- Data Analysis using Ms-Excel Pivot tables, Data extraction using Ms-Excel, Google sheet and other softwares.
- Scheduled appointments and meetings with clients.
- Responded promptly to customer inquiries via email or telephone.
- Generated spreadsheets for tracking customer payment activity.
- Maintained current knowledge of company products and services.
- Handled customer complaints in a professional manner while escalating complex issues as needed.
- Edited documents including proofreading text for accuracy prior to final submission.
- Supported marketing efforts by creating promotional materials such as flyers.
- Provided general assistance with tasks related to daily operations.
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
- Screened emails and decluttered inbox by creating folders, labels and filters.
- Updated contact list and made changes to existing contacts to improve instant communication.
- Facilitated virtual meetings to help participants focus on content and offer technical support.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Generated leads to business by writing social media posts.
Administrative Assistant/Customer Service
Dominion Lake Property Development and Mangement Company Ltd
Lagos
05.2022 - 08.2023
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel and Google Sheet.
- Conducted research online utilizing search engines such as Google.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding Properties and payment plalns offered by the company.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Education
Higher National Diploma - Business Administration And Management
Abia State Polytechnic
Abia-State, Nigeria08-2018
Data Entry Specialist
Udemy
OnlineData Analysis Using Ms-Excel Pivot Tables
Udemy
OnlineSkills
- Social Media Management
- Office Administration
- Meeting Planning
- Administrative Support
- Database Management
- Mail Management
- Data Entry
- Data Extraction
- Data Analysis
- Video Editing
- Customer Service
- Scheduling
- Correspondence Writing
- Records Management
- Calendar Management
- Spreadsheet Tracking
- Electronic Records Management
- Remote Conferencing
- Schedule Management
- Time Management
- Database and Client Management Systems
- Editing and Proofreading
- PC Proficient
- Social Media Knowledge
- Fast Learner
- Meeting Note Taking
- Expense Tracking
Timeline
General Virtual Assistant:Data Entry/Data Analyst
Sherpaverse Ltd
09.2023 - Current
Administrative Assistant/Customer Service
Dominion Lake Property Development and Mangement Company Ltd
05.2022 - 08.2023
Higher National Diploma - Business Administration And Management
Abia State Polytechnic
Data Entry Specialist
Udemy
Data Analysis Using Ms-Excel Pivot Tables
Udemy
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