Love football "Soccer"
DANIEL IKUEJAWA
IT Specialist
Lagos,Lagos
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
Work History
Directing Mgr./ Delivery
Mars-Hills Haulage Service
Lagos , Lagos
08.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
IT Technical Support Specialist
Deeper Life Bible Church
Lagos, Lagos
08.2010 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Type technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Sales Representative
Pz Wilmar Food LTD
Lagos, Lagos
06.2020 - 08.2021
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Determined customer needs and interests to recommend Product or Service to customers.
Safety Officer
Stallion Plastic Industry L.t.d
Lagos, Lagos
10.2018 - 05.2019
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
Education
System Engineering, Network Management, Troublesho
Mr. Wale Computer Institute and Consultant
Ojo Mami Barracks 07.2010 - 12.2011
B.sc. - Social Science
Adekunle Ajasin University Ondo State
Ondo State, Nigeria 11.2012 - 02.2017
WAEC - Social Sciences
Augusta College Ojo
Ojo, Total Bus-Stop 09.2005 - 07.2011
Junior Secondary School Certificate Examination - Social Sciences
Ojo Junior Secondary School
Ojo, Agric Bus-Stop 09.2002 - 07.2005
First School Leaving Certificate (FSLC -
Military Primary School, Ojo Cantonment Lagos
Ojo Barrack 09.1996 - 07.2002
Skills
Excellent communication skills, and independent highlyundefined
Accomplishments
- System Engineering
- Network Management
- System Administration
- Technical Support fundamental
- Customer Service fundamental
- Fundamental Data Analysis
Interests
Timeline
Directing Mgr./ Delivery
Mars-Hills Haulage Service
08.2021 - Current
Customer Service Sales Representative
Pz Wilmar Food LTD
06.2020 - 08.2021
Safety Officer
Stallion Plastic Industry L.t.d
10.2018 - 05.2019
B.sc. - Social Science
Adekunle Ajasin University Ondo State
11.2012 - 02.2017
IT Technical Support Specialist
Deeper Life Bible Church
08.2010 - Current
System Engineering, Network Management, Troublesho
Mr. Wale Computer Institute and Consultant
07.2010 - 12.2011
WAEC - Social Sciences
Augusta College Ojo
09.2005 - 07.2011
Junior Secondary School Certificate Examination - Social Sciences
Ojo Junior Secondary School
09.2002 - 07.2005
First School Leaving Certificate (FSLC -
Military Primary School, Ojo Cantonment Lagos
09.1996 - 07.2002
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