Love football "Soccer"
DANIEL IKUEJAWA
IT Specialist
Lagos,Lagos
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
Work History
Directing Mgr./ Delivery
Mars-Hills Haulage Service
Lagos , Lagos
08.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
IT Technical Support Specialist
Deeper Life Bible Church
Lagos, Lagos
08.2010 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to Type technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Sales Representative
Pz Wilmar Food LTD
Lagos, Lagos
06.2020 - 08.2021
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Assisted with design and implementation of customer service policies to streamline and standardize procedures.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Determined customer needs and interests to recommend Product or Service to customers.
Safety Officer
Stallion Plastic Industry L.t.d
Lagos, Lagos
10.2018 - 05.2019
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
Education
System Engineering, Network Management, Troublesho
Mr. Wale Computer Institute and Consultant
Ojo Mami Barracks 07.2010 - 12.2011
B.sc. - Social Science
Adekunle Ajasin University Ondo State
Ondo State, Nigeria 11.2012 - 02.2017
WAEC - Social Sciences
Augusta College Ojo
Ojo, Total Bus-Stop 09.2005 - 07.2011
Junior Secondary School Certificate Examination - Social Sciences
Ojo Junior Secondary School
Ojo, Agric Bus-Stop 09.2002 - 07.2005
First School Leaving Certificate (FSLC -
Military Primary School, Ojo Cantonment Lagos
Ojo Barrack 09.1996 - 07.2002
Skills
Excellent communication skills, and independent highlyMotivated individual with the ability to work effectively in a highly sensitive environment with confidentialityExcellent Interpersonal Relationship SkillsIntegrity and TactfulnessEnsuring of consistent ideas sharing, knowledge, and information for growth driveAbility to use Microsoft Office Suite and Google SuitStrong decision-making skillsAbility to multitaskThe ability to form positive relationships with colleaguesTactful, discrete, and have respect for confidentiality
Financial Management
Operations management
Strategic planning
Staff Management
Project Management
Sales and marketing
Financial Management
Search Engine Optimization
Technical issues analysis
Customer service expert
Application installations
Technical issue analysis
Application support
Disaster Recovery
Desktop support
Software diagnosis
Issue troubleshooting
Technical documents comprehension
Technical Support
PC component diagnostics
Ticket support system management
Network diagnostics
Accomplishments
- System Engineering
- Network Management
- System Administration
- Technical Support fundamental
- Customer Service fundamental
- Fundamental Data Analysis
Interests
Timeline
Directing Mgr./ Delivery
Mars-Hills Haulage Service
08.2021 - Current
Customer Service Sales Representative
Pz Wilmar Food LTD
06.2020 - 08.2021
Safety Officer
Stallion Plastic Industry L.t.d
10.2018 - 05.2019
B.sc. - Social Science
Adekunle Ajasin University Ondo State
11.2012 - 02.2017
IT Technical Support Specialist
Deeper Life Bible Church
08.2010 - Current
System Engineering, Network Management, Troublesho
Mr. Wale Computer Institute and Consultant
07.2010 - 12.2011
WAEC - Social Sciences
Augusta College Ojo
09.2005 - 07.2011
Junior Secondary School Certificate Examination - Social Sciences
Ojo Junior Secondary School
09.2002 - 07.2005
First School Leaving Certificate (FSLC -
Military Primary School, Ojo Cantonment Lagos
09.1996 - 07.2002