Reading, Travelling
Hi, I’m
DANIEL IGWEMEZIE
Settlement & Reconciliation Specialist
London, 8 Fleet Close, Upminster
Summary
Multitasking Team Leader with 11 years of experience in the financial and Fintech industry. Proficient in Settlement/Reconciliation and resolving issues. Strong communication skills with the ability to work collaboratively with cross-functional teams. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
11
years of professional experience
2
Certifications
8
years of post-secondary education
Work History
Access Bank PLCLagos
Team Lead
04.2019 - Current
Job overview
- Resolution of customer complaints on POS settlement issues and terminal support
- Drive usage of the bank's POS terminals through weekly comparative analyses of performance bank-wide
- Settlement of all merchant POS transactions
- Reconciliation of the POS GLs to ensure the bank's position is covered
- Leadership role in the team
- Budgeting and procurement of POS terminals
- Registration and onboarding of POS terminals to merchants
- Reconciliation of merchant settlement accounts.
- Over 800% increase in volume of POS transactions between 2019 to 2023
Diamond Bank PLCLagos
E-Business Operations Representative
05.2017 - 03.2019
Job overview
- A)Channel Responsibility
- Reconciliation and refund of bank wide failed transfers and bill payments.
- Resolving of customer complaints via CRM
- (B) ATM Monitoring and Reporting
- Engagement with other banks for recall of wrong transfers
- Analysis of ATM performance and productivity reports and making recommendations to management based on the result of the analyzed data
- Daily effective monitoring of ATMs bank-wide to ensure optimum performance, uptime and productivity
- Liaise with the technical unit/Vendor for ATM machine that requires technical support
- Corporate pay setup for the bank's corporate customers for use on salary payments
- Implementation of ATM e-journals which directly save cost of paper journals bank-wide and an enhanced ATM monitoring Solution
- Increase in ATM performance/uptime to 95% within Q1 to Q2 2018 and increase in ATM performance/uptime to 97% within Q3 to Q4 2018
- Over 35% increase in the bank's income in ATM transactions within Q1 to Q2 2018
Cheque Management Services, Diamond Bank PLCLagos
Cheque Management Representative
01.2013 - 04.2017
Job overview
- MICR and printing of all diamond bank cheque books
- Determination of Cheque stock reorder levels and amount
- Determination of average cost, expenses, and profits
- Dispatch of Cheque books to branches nationwide
- Rendering periodic and other specialized reports on costs, profit, performance.
Martin Igwemezie Enterprise
Accounting Clerk
01.2012 - 08.2012
Job overview
- Preparation of payment slips and salary vouchers
- Preparation of personnel financial files and expense entries.
Education
Chartered Institute of Bankers of Nigeria CIBNLagos Nigeria
CERTIFIED BANKER
04.2020 - 06.2021
Obafemi Awolowo University
MBA from Economics & Management
04.2019 - 11.2021
University of Nigeria
Bachelor of Science from Accountancy
09.2005 - 09.2009
Skills
Settlement and Reconciliation skills
Process improvement and problem-solving
Dedicated Customer ServiceHighly conversant with Microsoft Office (Word, Excel, Powerpoint)
Employee Evaluation and Performance Improvement
Complaint resolution
Certification
Project Management Professional (PMP) Certification
Interests
Timeline
Customer Service Management in a Digital Environment
08-2022
Project Management Professional (PMP) Certification
12-2021
Chartered Institute of Bankers of Nigeria CIBN
CERTIFIED BANKER
04.2020 - 06.2021
Obafemi Awolowo University
MBA from Economics & Management
04.2019 - 11.2021
Team Lead
Access Bank PLC
04.2019 - Current
E-Business Operations Representative
Diamond Bank PLC
05.2017 - 03.2019
Cheque Management Representative
Cheque Management Services, Diamond Bank PLC
01.2013 - 04.2017
Accounting Clerk
Martin Igwemezie Enterprise
01.2012 - 08.2012
University of Nigeria
Bachelor of Science from Accountancy
09.2005 - 09.2009