Dana Thompson

• Provided expertise in revenue cycle management, optimizing accounts receivable processes for healthcare providers.
• Trained and mentored international teams, ensuring consistency in global financial operations.
• Ensured compliance with healthcare regulations and financial policies in Nigeria.

Selected Accomplishments

• Successfully optimized accounts receivable processes for Vantage Medical Group in Ajah, Nigeria, reducing outstanding claims by 30% within six months.

• Manages the accurate and timely processing of health insurance claims in accordance with production standards and achieves 100+% accuracy and compliance on average.
• Process numerous projects manually to resolve irregular and/or on-going denial issues and to help lower DSO.
• Lead team to process an average of $10 million in invoices per month. Implemented a new electronic invoicing system, reducing processing time by 30%.

Selected Accomplishments

• Delivered on-site training to international teams, enhancing financial accuracy and customer dispute resolutions.
• Spearheaded accounts reconciliation and credit approval processes, minimizing bad debt write- offs.
• Reconciled complexed vendor accounts improving payment accuracy and vendor satisfaction by 25%.

• Manage daily department operations in collaboration with Patient Admitting, and Financial Services. Resolve account discrepancies and monthly audits.
• Complete account reconciliations and documentation. Execute negotiation and administration of Medicaid, Medi-Cal, and Managed Care contracts.
• Processed invoices, expense reports, and check requests for a large rehabilitation center.

Selected Accomplishments:

• Resolved 98% of aging receivable over 91+ days late.
• Reduced bad debt write offs to less than 1% per year.

• Maximized reimbursements by efficiently managing delinquent accounts.
• Created insurance appeals for out of network patients. Collaborated with patients to solve complaints.

Selected Accomplishments:

• Executed 90% achievement rate for monthly collection goals.

• Trained, managed, and monitored staff while supervising daily operations. Supported personnel during governmental agency audits.
• Coordinated with out of area hospitals to transfer surgical patients. Scheduled meetings to maximize entity relationships and present reports.
• Collaborated with Contract Manager and internal departments to resolve high priority issues. Executed quarterly and year-end audits.

Selected Accomplishments:

• Initiated paperless program which reduced costs by 10% each year.
• Raised employee retention rates by 15% over a 5-year period by implementing a tiered-interview system and organizing a minimum of 2 team outings per quarter.
• Created a company culture initiative which raised employee satisfaction rates by 25%