Damilola Dorcas Sanyaolu
Address 30,Mojisols Street, Off Iju Ishaga Road, Agege, ,Lagos State
Summary
A Motivated Graduate willing to follow Guidelines,Directions and work hard to achieve employer objectives and goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
51
51
years of post-secondary education
Work History
Center Manager/ Administrative Officer
Commonwealth Institute For Advanced and Professional Studies(CIAPS),
Ikeja , Lagos State
04.2025 - Current
- Managed daily operations and ensured efficient center functionality.
- Providing Good Customer Experience
- Distribution of daily Tasks and Reports
- Implemented New ways of Engagement
- Coordinating and Scheduling Meetings•
- Planning Students Classes and Training
- Managing Database
- Managing Calendars
- Budgeting
- Preparing powerpoint presentations
- Planning Events and Trainings
- Oversaw scheduling to maximize resource utilization and staff coverage.
- Coordinated training programs for staff development and skill enhancement.
Administrative Assistant(NYSC)
Commonwealth Institute For Advanced and Professional Studies(CIAPS),
Ikeja , Lagos State
05.2024 - 04.2025
- Managed scheduling and appointments for faculty and staff.
- Assisted in organizing events and workshops for students and professionals.
- Prepared and distributed internal communications to staff and students.
- Answering Students enquiries
- Prepare Documents for Meetings
- Organizing students files and Documents
- Attending Meetings and Seminars: Taking minutes of meetings
- Welcoming Office Visitors
- Researching
- Maintained office supplies inventory by checking stock to determine inventory level.
- Making Travel Arrangements
- Arranging Schedules for Office workers
- Handled inquiries from students regarding program information and support services.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Contact Center Representative
Mactay Consulting
Ilupeju , Lagos State
08.2023 - 05.2024
- Provided exceptional customer service to resolve inquiries effectively.
- Collaborated with team members to enhance communication strategies.
- Resolved customer complaints efficiently to ensure satisfaction.
- Collaborated with team members to improve service delivery processes.
- Handled high call volumes while maintaining professionalism and clarity.
- Resolved customer complaints in a professional manner.
- Developed and implemented new processes for handling customer inquiries efficiently.
Script Writer( INTERN)
Radio Lagos
Agindingbi, Lagos State
06.2022 - 08.2022
- Developed engaging scripts for various radio programs and segments.
- Collaborated with producers to refine content and ensure alignment with station goals.
- Researched current trends and topics to enhance script relevance and audience appeal
- Researching
- Hosted a Program
- Monitoring Programs
Protocol Officer/Customer Service Representative
Federal Airport Authority of Nigeria(FAAN)
Ikeja , Lagos State
01.2019 - 01.2020
- Coordinated communication between stakeholders and regulatory authorities for compliance.
- Assisted in developing and implementing airport protocol guidelines and procedures.
- Managed documentation for international travel and airport operations effectively.
- Collected data for daily report
- Implement new ways of engagement
- Welcoming and greeting clients to the lounge
- Providing good customer service at all times
Education
Bachelor of Science - Mass Communication
Caleb University
Imota Ikorodu , Nigeria 10.2020 - 08.2023
National Diploma - Mass Communication
Ogun State Institute of Technology (Igbesa)
Igbesa , Nigeria 08.2016 - 09.2018
Remmy Memorial Secondary School
Oshodi Lagos State , Nigeria Skills
- Customer experience
- Team collaboration
- Effective communication
- Time management
- Research skills
- Compliance monitoring
- Computer Literate
Achievement
- Trained two new administrative team members, ensuring smooth handovers.
- Negotiated better vendor deals.
- Streamlined meeting coordination.
- Successfully planned and executed quarterly events within budget.
Timeline
Center Manager/ Administrative Officer
Commonwealth Institute For Advanced and Professional Studies(CIAPS),
04.2025 - Current
Administrative Assistant(NYSC)
Commonwealth Institute For Advanced and Professional Studies(CIAPS),
05.2024 - 04.2025
Contact Center Representative
Mactay Consulting
08.2023 - 05.2024
Script Writer( INTERN)
Radio Lagos
06.2022 - 08.2022
Bachelor of Science - Mass Communication
Caleb University
10.2020 - 08.2023
Protocol Officer/Customer Service Representative
Federal Airport Authority of Nigeria(FAAN)
01.2019 - 01.2020
National Diploma - Mass Communication
Ogun State Institute of Technology (Igbesa)
08.2016 - 09.2018
Remmy Memorial Secondary School