Damilola Yussuf
Client Relations/ Support Services
Manchester ,Manchester
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Farm Fresh Limited
Fct- Abuja
03.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Client Relationship Manager
Gods Love Tabernacle International
FCT-Abuja
12.2017 - 12.2019
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Worked with clients to address and respond to client and partnership management issues.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Performed analysis of competition to determine strengths and weaknesses as compared to [Product or Service].
Education
LL.M, International Business & Commercial Law - Law
The University of Manchester
Manchester, United Kingdom 09.2022 - Current
B.L - Law
Nigerian Law School
Bagauda, Nigeria 01.2020 - 03.2021
LL.B, Bachelor of Laws - Law
Obafemi Awolowo University
Ile- Ife, Osun State Nigeria 09.2014 - 03.2019
Skills
Complaint resolution
Sales expertise
Recordkeeping strengths
Administrative support
Service standard compliance
Communication
Multi tasking
Adaptability
Empathy
Professionalism
People friendly
Timeline
LL.M, International Business & Commercial Law - Law
The University of Manchester
09.2022 - Current
Customer Service Representative
Farm Fresh Limited
03.2020 - 01.2022
B.L - Law
Nigerian Law School
01.2020 - 03.2021
Client Relationship Manager
Gods Love Tabernacle International
12.2017 - 12.2019
LL.B, Bachelor of Laws - Law
Obafemi Awolowo University
09.2014 - 03.2019