Damilola Tunde Daramola
BUSINESS DEVELOPMENT OFFICER
Onikan, Lagos
Summary
Resourceful and result driven individual with more than five years' experience in supporting executives, sales and managers to improve internal operations for small &medium businesses. Diversified skill sets covering ticketing and reservations Customer Service, Human Resources, Logistics, Sales, Business Development, Elementary Experience in Project Management and Telesales. Proficient in the entire standard office desktop software and design program. Prospecting, pitching and closing sales strategically and recognized for a high level of commitment to delivering tasks timely.
Recognized as a driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
17
17
years of professional experience
16
16
years of post-secondary education
Work History
Operations Supervisor
TOUCHDOWN TRAVELS LIMITED
Abuja, FCT
07.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Maintained a NGN 100,000,000 sales ledger, marketing and reconciling to ensure the branch stayed healthy for operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Reservation Officer Grade 2
Touchdown Travels Nigeria Limited
06.2021 - Current
- Provide booking and reservation services to customers
- These services may include reserving hotel rooms, airline tickets
- Work with customers over the phone, in person, or via email and strive to provide excellent customer service
- Assisting and advising customers who may be choosing from a variety of travel options
- Providing support to customers who may need to amend or cancel a reservation
Export/Project Manager
Dalab Multi Biz Limited
09.2016 - 06.2019
- Create and publicize all marketing material in line with the companies marketing plans and objectives and budget
- This includes sourcing new businesses and strategic alliances on behalf of the company as well as designing and applying appropriate project standards for incorporation into projects undertaken
- Planning and implementing promotional and marketing campaigns both offline and online to trigger sales for the company and managing the production of the required deliverables
- Overall responsibility for positioning the company brand and corporate identity by working closely with other departments to ensure quality productivity
- Monitoring and reporting on effectiveness of marketing communications and also managing risks involved in the project and also preparing contingency plans
- Creating different marketing materials and concepts to further heighten the sales of the company
- Maintaining effective communications within the company to ensure that all relevant company functions are kept informed of marketing plans and objectives
- Analyzing potential strategic partner relationships for company marketing and growth
- Focused relationships with key accounts
Admin/Business Development Officer/Project Management Officer
Sister Cities Vocational Training Rehabilitation Centre/Cyrus and Jenny Constructions Limited
11.2011 - 08.2016
- Initiated the Sister-Cities Relationship between Sister-Cities Nigeria and Sister-Cities International in regards to twining the city of Dallas and the city of Abeokuta
- This involved researching the both cities bi-lateral interests and making a case for each state to see the advantages of twinning the cities
- Maintain a project track record of all ongoing projects in the portfolio of the company as a project management officer
- From start to finish maintained a timeous record of activities as progressed on projects in the company
- Develop Project dynamics in terms of documentations and sequential activities to suite a project plan from initiation to close out
- Drive the sales of the company's other products in other tiers of its business namely Branded Smart Phones and Christian Lifestyle Magazines
- Identified, qualified and secured building business opportunities, developed and customized targeted sales strategies for clients of the company
- Understood clients needs especially in the case of the public sector and offering solutions and support (a case of the polystyrene technology for building; this solution was to use pre-fab casted concrete slabs for construction buildings which was faster, required less manpower; making it cheap, a lot more fire resistant and easily manipulative according to shape and size
- Created informative presentations, presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows and conferences
Sales Manager
Standard Alliance Insurance Company
05.2010 - 09.2010
- Exceeded all key measurement parameters for Marketing executives, which included the amount policies brought in, within a month, the type of policies that were sold and the number of direct debits and also Recruitments added to the sales team
- Improved productivity by developing strategies and sales techniques which was communicated throughout the sales department with proven results
- Developed and implemented new methods of pitching and improved customer attrition
- Organising sales visits as part of the planned marketing campaign and sometimes cold calling customers based on previous correspondence
- Presenting the policies available to each customer and especially tailoring the perfect policy to suite the life style of potential customer
- Maintaining accurate records of sales of policies, customer data and prospects
Store Keeper/Restaurant Supervisor
UACN PLC (Mr Biggs)
08.2009 - 12.2009
- Received and inspected all incoming materials and products then, reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received
- Maintained proper records and limited waste of products by authorizing the release of products as required by the users
- Maintained freshness of products with the right temperature
- Received, stored, tagged and tracked surplus or wasted products for accountability
- Maintained the store, records area and cold room areas in a neat and orderly manner
- Answered questions regarding procedures and resolved discrepancies regarding receipts, deliveries, warranties, and damaged products
HR Officer (Training Department)
NIGERIAN AVIATION HANDLING COMPANY (NAHCO)
Lagos, Lagos
10.2007 - 01.2008
- Orchestrated a proper channel of contacts with line managers / supervisors to build up schedule for training materials
- Effectively managed training materials as stipulated by regulations
- Maintained and created and periodic Backup and check on training materials used
- Helped in the proper evaluation of the effectiveness of training given to staff and modified materials used
- Maintained an orderly composure of staff during training and followed up with emails as to assignments as well
Education
Bachelor of Science - Business Administration And Management
UNIVERSITY OF ADO - EKITI
Ado-Ekiti, Ekiti State, Nigeria 04.2004 - 01.2008
WASSCE -
NIGERIAN NAVY SECONDARY SCHOOL IBARA ABEOKUTA
Abeokuta, Ogun State, Nigeria 04.1995 - 01.2002
First School Leaving Certificate -
UNIVERSITY OF LAGOS STAFF PRIMARY SCHOOL
Lagos, Nigeria 01.1989 - 01.1995
TELEMARKETING DIPLOMA - CERTIFIED CUSTOMER SERVICE/TELESALES PROFESSIONAL
DUNLAP MARKETING HOUSTON TEXAS
Lagos, Nigeria 11.2014 - 11.2014
EFFECTIVE SELLING: SELLING WITH STRATEGY TRAINING -
AOS CONSULTANTS
LAGOS 07.2014 - 07.2014
PMP TRAINING - 35 CONTACT HOURS
FIRST IMPRESSION GLOBAL RESOURCES
LAGOS 05.2015 - 05.2015
General Distribution Systems Basic Training -
TRAVELPORT LIMITED
LAGOS 07.2021 - 07.2021
Skills
- Strategic planning
- Key Account Managing
- Team Playing
- Outstanding negotiations
- Good communications
- Customer Service
- Project Management
- Understanding new concepts easily
- Good interpersonal relations
Operations management
Customer relations
Staff supervision
Performance monitoring
Timeline
Operations Supervisor
TOUCHDOWN TRAVELS LIMITED
07.2024 - Current
General Distribution Systems Basic Training -
TRAVELPORT LIMITED
07.2021 - 07.2021
Reservation Officer Grade 2
Touchdown Travels Nigeria Limited
06.2021 - Current
Export/Project Manager
Dalab Multi Biz Limited
09.2016 - 06.2019
PMP TRAINING - 35 CONTACT HOURS
FIRST IMPRESSION GLOBAL RESOURCES
05.2015 - 05.2015
TELEMARKETING DIPLOMA - CERTIFIED CUSTOMER SERVICE/TELESALES PROFESSIONAL
DUNLAP MARKETING HOUSTON TEXAS
11.2014 - 11.2014
EFFECTIVE SELLING: SELLING WITH STRATEGY TRAINING -
AOS CONSULTANTS
07.2014 - 07.2014
Admin/Business Development Officer/Project Management Officer
Sister Cities Vocational Training Rehabilitation Centre/Cyrus and Jenny Constructions Limited
11.2011 - 08.2016
Sales Manager
Standard Alliance Insurance Company
05.2010 - 09.2010
Store Keeper/Restaurant Supervisor
UACN PLC (Mr Biggs)
08.2009 - 12.2009
HR Officer (Training Department)
NIGERIAN AVIATION HANDLING COMPANY (NAHCO)
10.2007 - 01.2008
Bachelor of Science - Business Administration And Management
UNIVERSITY OF ADO - EKITI
04.2004 - 01.2008
WASSCE -
NIGERIAN NAVY SECONDARY SCHOOL IBARA ABEOKUTA
04.1995 - 01.2002
First School Leaving Certificate -
UNIVERSITY OF LAGOS STAFF PRIMARY SCHOOL
01.1989 - 01.1995
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