DAMILOLA OLUWAFEMI
28, Isopako, Sango
Summary
A committed graduate bringing top-notch skills in oral and written communication, active listening and also, willingness to work individually or in a team. Passionate about promoting lasting customer satisfaction by delivering quality services and support. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Contact Center Agent
Access Bank Plc
03.2023 - Current
- Listening carefully to customers complaints/concerns, then providing solutions.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Providing outstanding customer service through inbound calls from customers.
- Responding to customer requests for products, services, and company information.
- Addressing customer account discrepancies and concerns.
Office Assistant
The Polytechnic Ibadan (Business Administration Department)
10.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
Waitress
Omar Bar
01.2017 - 01.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved all customers complaint to maintain customer satisfaction and workforce effectiveness .
- Made recommendations on menu items and upsold food and drinks to customers in order to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Cashier
Tantalizer Food
01.2016 - 01.2017
- Maintained online sales and rendered the best customer service to customers.
- Excellent communication skills, both verbal and written.
- Recorded all day-to-day sales and transactions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Administration
ESAE- Benin University
Cotonou10.2020
Senior Secondary Certificate Examination
Vindidi Model College
Agbado, Ogun State06.2014
Skills
- Excellent Communication Skills
- Customer Service Skills
- Data Entry & Use of Microsoft Word
- Active Listening
- Phone Etiquette
- Time Management
- Ability to Multitask
- Use of Customer Relationship Management (CRM)
- Confidentiality
- Team Work
Timeline
Contact Center Agent
Access Bank Plc
03.2023 - Current
Office Assistant
The Polytechnic Ibadan (Business Administration Department)
10.2021 - 10.2022
Waitress
Omar Bar
01.2017 - 01.2018
Sales Cashier
Tantalizer Food
01.2016 - 01.2017
Bachelor of Science - Business Administration
ESAE- Benin University
Senior Secondary Certificate Examination
Vindidi Model College
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